Yolanda Frontany

• Developed extensive network of internal and external referral partners to source new mortgage loan opportunities.
• Mentored and coached loan originators on achieving quicker approvals through effective communication with underwriters, borrowers, and real estate agents.
• Collaborated on community outreach programs to educate and increase homeownership within the underserved communities.

• Implemented strategies with colleagues which led to a 40% increase in mortgage originations to low and moderate income first time minority borrowers.
• Led a team of originators who partnered with HUD approved housing agencies and Realtors to consistently provide home buyer education.
• Achieved and maintained 80% or greater file quality and customer satisfaction scores

Focused on the search of a Chicago location to open a branch.

• Cultivated strong relationships with key stakeholders, including customers, financial centers and community leaders to promote collaboration and long-term success.
• Led a large team of diverse mortgage originators while maintaining a high retention rate.
• Consistently exceeded corporate production goals, customer satisfaction and file quality - above 80%.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.