MORTGAGE LOAN ADMINISTRATOR
QUONTIC BANK
11.2021 - 11.2022
- Processed loan payments via ACH, Checks, and Wires daily
- Performed OTE on Horizon for ACH/Check Returns, Unposted Item Repairs and Transit Suspense
- Investigated misallocated funds, escalated to appropriate departments, resolved issues, and kept in communication with borrowers and other departments
- Performed check audits, unapplied payments corrections and assisted in various Payoffs/ Payments related projects
- Created and maintained loan servicing delinquency reports/spreadsheets daily, weekly, and monthly for the loan servicing/processing department to optimize workflow accuracy
- Managed Customer Support team in daily tasks and utilized new strategies to successfully obtain payments from borrowers
- Trained customer support team regarding loan operations and resolving borrowers’ loan/payment discrepancies
- Generated Verification of Mortgage for third party organizations, loan notices such as billing statements, maturity notices, delinquent payment notices, payoff statements and payment transaction histories
- Maintained and updated loan operating systems and on-line portals such as Horizon and Encompass for 1000+ new loans monthly
- Produced ACH forms and maintained ACH tracker which included 600+ new loans monthly
- Produced and conducted audits for SOPs regarding loan operations
- Managed loans and payments on FIS, Encompass, Happy Banker, ACRIS, and prepared refund checks, and escrow statements
- Communicated directly with mortgagors, title agencies, law firms and other authorized third-parties to prepare payoff quotes, lien releases, UCCs, and legal discharge documents for recording.
