Keisha Brooks
Gibsonton
Summary
Detail-focused Senior Mortgage Loan Closer known for high productivity and efficient completion of tasks. Possess specialized skills in regulatory compliance, loan documentation accuracy, and risk management. Excel at communication, problem-solving, and time management, ensuring seamless closing processes and client satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Mortgage Loan Closer
Cross Country Mortgage
Cleveland
09.2025 - Current
- Reviewed loan documents for accuracy and compliance with regulations.
- Coordinated closing schedules with clients, attorneys, and real estate agents.
- Prepared closing disclosures and ensured timely delivery to all parties involved.
- Communicated effectively with clients to address questions and concerns about loans.
- Collaborated with underwriting teams to resolve issues prior to closing dates.
- Updated internal systems with closing information and documentation for tracking purposes.
- Negotiated fees for services rendered with third party vendors such as appraisers, title companies.
- Assisted in the preparation of closing documents ensuring compliance with all applicable laws, regulations and lender requirements.
Certified Nursing Assistant
Discovery At Home
Tampa
06.2022 - Current
- Develop and monitor treatment plans.
- Advocate for clients in various settings like non-profits and hospitals.
- Maintain confidential client files.
- Monitor vital signs and report changes.
- Provide comfort, dignity and safety in nursing homes, and residential dwellings.
- Assess and manage client needs.
- Provide direct assistance with daily life tasks and emotional support.
- Conducts routine safety inspections.
- Reports safety inspections results.
- Follow ups to ensure safety inspection closures.
SBA Quality Control Specialist II
Bay First Financial Bank
Tampa
02.2024 - 08.2025
- Checking loan documents for accuracy, completeness, and adherence to SBA guidelines and regulations.
- Perform regular audits of loan files and processes to identify errors, inconsistencies, and potential risks.
- Analyze data, identifying root causes of quality defects, and recommending corrective actions to prevent recurrence.
- Contribute to the development and implementation of quality control procedures and best practices.
- Prepare reports on quality control findings, documenting corrective actions, and maintaining accurate records.
- Working with other departments, such as lending, underwriting, and servicing, to address quality issues and ensure a smooth loan process.
- Cross-functional collaboration
SBA Closer
Bay First Financial Bank
Tampa
07.2022 - 02.2024
- Identify and collect documentation in support of and as specified.
- Perform searches on individuals, entities, and collateral.
- Ensure loan file accuracy, including packaging documents, satisfaction of credit conditions (if applicable) and compliance with SBA Small Loan requirements.
- Actively manage the closing process and collection of necessary information.
- Recognize and proactively resolve potential problems in the loan closing process.
- Review articles and by-laws as well as partnership and LLC agreements.
- Prepare legal and credit files; SBA Loan Application package and obtain all required signatures.
- Adheres to policy & procedures of SBA Department
- Complies with BSA/AML/OFAC regulations and guidelines
- Trained and mentored new team members, accelerating their onboarding process and improving team productivity.
- Delegated tasks effectively across the team ensuring balanced workloads and timely project completion.
- Team management and development.
- Mentoring
Mortgage Closer
Bay First Financial Bank
Tampa
01.2021 - 07.2022
- Responsible for verifying legal description of property against appraisal, survey and title commitment.
- Analytically reviewed data and documents, and report relevant findings.
- Knowledgeable in all facets of closing in accordance with secondary market guidelines and FNMA Desktop Underwriting.
- Validate interested party contributions and reconciling cash to close.
- Evaluate and monitor the quality of mortgage loan production.
- Ensures that closing conditions, if any are received and valid prior to issuing funding numbers.
- Ensures all data is accurately displayed in the system and that the corresponding approval matches file information.
- Review loans and develop processes to identify and monitor defects.
Education
Master of Science - Leadership
NOVA SOUTHEASTERN UNIVERSITY
Davie, FLBachelor of Arts - Sociology
LANE COLLEGE
Jackson, TNSkills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Ascend
- E-Tran
- LaserPro
- Hubspot
- Power
- Dash
- Encompass
Timeline
Senior Mortgage Loan Closer
Cross Country Mortgage
09.2025 - Current
SBA Quality Control Specialist II
Bay First Financial Bank
02.2024 - 08.2025
SBA Closer
Bay First Financial Bank
07.2022 - 02.2024
Certified Nursing Assistant
Discovery At Home
06.2022 - Current
Mortgage Closer
Bay First Financial Bank
01.2021 - 07.2022
Master of Science - Leadership
NOVA SOUTHEASTERN UNIVERSITY
Bachelor of Arts - Sociology
LANE COLLEGE