Mikkia May
Mesquite,TX
Summary
Dedicated professional with 19 years of experience in healthcare, seeking a Customer Service Rep role. Skilled in patient care, specimen collection, and maintaining detailed records. Proven ability to adhere to safety policies and provide exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Learning Ambassador
Amazon
06.2023 - Current
- Facilitate efficient material handling by unloading merchandise and organizing them in designated areas for future access or dispatch
- Maintain inventory integrity and quality control by reporting discrepancies and ensuring regular machinery inspections for safety and performance
- Uphold organizational standards and legal compliance through diligent adherence to safety protocols and accurate record-keeping of inventory and operational activities.
CNA
Shiftkey
Dallas, TX
03.2020 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Phlebotomist
BioSTAT
01.2019 - 05.2021
- Conducted mobile phlebotomy services, ensuring timely and accurate specimen collection from patients in various settings, adhering to proper identification and procedural protocols
- Managed inventory of phlebotomy supplies, maintaining a fully stocked and organized cart, carrier, and station to support efficient operations
- Facilitated the processing of a diverse range of tests, including drug screens and paternity tests, and executed specimen transport following strict guidelines to maintain sample integrity
- Delivered excellent patient care, fostering a calm environment to alleviate patient anxiety, and efficiently processed billing and payment collection.
Certified Nursing Assistant
Cambridge Court Memory Care
08.2018 - 07.2020
- Assisted with daily living activities, including personal hygiene, meal service, and feeding support, along with patient mobilization and positioning
- Delivered adjunct care services such as administering non-sterile dressings, heat/cold treatments, and assisting with minor medical preparations
- Monitored patient health by recording vital signs, weight, urine tests, and tracking nutritional intake and output.
Certified Nursing Aid
Lasalle Nursing Home
06.2015 - 07.2018
- Assisted with patients' personal care routines, ensuring adherence to hygiene standards and supporting activities of daily living, including meal service and feeding assistance
- Administered non-invasive adjunctive therapies such as enemas and heat treatments, and applied restraints under supervision, contributing to patient comfort and care
- Monitored and recorded patient vital signs, weight, and urine tests, maintaining accurate records and reporting pertinent changes to the healthcare team to ensure continuity of care.
Emergency Room Technician
Riverland Medical Center
03.2012 - 02.2015
- Performed critical patient care techniques, including phlebotomy, wound care, splinting, and EKGs, ensuring high-quality medical support in emergency situations
- Managed triage operations and lab specimen handling, providing efficient patient care and unit support as a Certified Nursing Assistant.
Education
Phlebotomy Certification -
Texas Career Institute
Dallas, TX04.2021
Associate of Arts -
University of Phoenix
Phoenix, AZ02.2020
GED -
Ouachita Parish
Monroe, LA05.2005
Skills
- First Aid/CPR
- Friendly, Positive Attitude
- Venipunctures
- Urine Collection
- Lift Up to 50lbs
- Direct Patient Care
- Computer Skills
- Excellent Communication Skills
- Active Listening
- Critical Thinking
- Medical Terminology Knowledge
Timeline
Learning Ambassador
Amazon
06.2023 - Current
CNA
Shiftkey
03.2020 - Current
Phlebotomist
BioSTAT
01.2019 - 05.2021
Certified Nursing Assistant
Cambridge Court Memory Care
08.2018 - 07.2020
Certified Nursing Aid
Lasalle Nursing Home
06.2015 - 07.2018
Emergency Room Technician
Riverland Medical Center
03.2012 - 02.2015
Phlebotomy Certification -
Texas Career Institute
Associate of Arts -
University of Phoenix
GED -
Ouachita Parish