Summary
Work History
Education
Skills
References
Timeline
Generic

Mikl Carnahan

Fostoria,Ohio

Summary

Highly professional employee with great creative and interpersonal abilities. Powerful communication skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections related to employment.

Work History

Telemarketer

PCCW Teleservices
Tiffin, Ohio
07.2014 - 11.2014
  • Broke down objections using friendly, persuasive strategies.
  • Maintained and recorded customer information in database.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Greeted customers in a friendly, professional manner on the phone.

Education

High School Diploma -

Riverdale H.S.
Mount Blanchard, OH
06-2009

Skills

  • Order Processing
  • Strategic Marketing
  • Skilled negotiator
  • Email and Telephone Etiquette
  • Product understanding
  • Script Reading
  • Customer Service
  • Warm Calling
  • Negotiation and Persuasion
  • Script use
  • Adaptability and Dependability
  • Attention to Detail
  • Professional Communication
  • Goal-Oriented
  • Product Knowledge
  • Professional speaking abilities
  • Call Control
  • Relationship Building
  • Verbal and written communication
  • Inbound and outbound calls
  • Complaint resolution
  • Customer Engagement
  • Outbound Calling
  • Stress Tolerance
  • Persuasive Speaking
  • Speech Clarity
  • Time Management
  • Customer Inquiry and Response
  • Active Listening
  • Adaptability
  • Persuasive Strategies
  • Professional Demeanor
  • Professionalism
  • Problem-Solving
  • Analytical Thinking
  • Adaptability and Flexibility
  • Continuous Improvement
  • Analytical Skills

References

References available upon request.

Timeline

Telemarketer

PCCW Teleservices
07.2014 - 11.2014

High School Diploma -

Riverdale H.S.

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Mikl Carnahan