John Wormley
Fayetteville,NC
Summary
Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Telemarketer
Time Warner
Washington, DC
03.1996 - 02.1997
- Answer inbound calls, handle questions, discuss features of various subscriptions (videos, music, books), handle objections, and close sale.
- Developed relationships with customers to increase sales opportunities
- Maintained up-to-date knowledge of company products and services.
Fundraiser
Smith Company
Washington , DC
04.1994 - 01.1995
- Cold call donor lists for donations for various causes as well as educate consumers on political issues involving alternative political parties such as the Libertarian Party.
- Cultivated relationships with new prospects through networking events, cold-calling, and emails.
- Responded promptly to inquiries from potential donors regarding donation process or project details and solicit donations from a pre written script
- Raised awareness and attracted donors through marketing campaigns.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Alexandria, Virginia 07-2016
Associate of Applied Science - Human Services
Northern Virginia Community College
Alexandria, Virginia 05-2004
Religious Studies
Virginia Commonwealth University
Richmond, VASkills
- MS Office
- Warm Calling
- Script use
- Attention to Detail
- Email and Telephone Etiquette
- Product and service understanding
- Script Reading
- Order Processing
- Customer Service
- Call Center Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telemarketer
Time Warner
03.1996 - 02.1997
Fundraiser
Smith Company
04.1994 - 01.1995
Associate of Arts - General Studies
Northern Virginia Community College
Associate of Applied Science - Human Services
Northern Virginia Community College
Religious Studies
Virginia Commonwealth University