DESIREE QUINTANA
El Paso
Summary
Telemarketer with 11 years of experience working in a thriving call center. Outstanding sales and customer service abilities. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Excellent customer service and negotiation skills. Inbound and outbound call handling experience. Goal-oriented, energetic, and computer and dialing software savvy.
Overview
2026
2026
years of professional experience
Work History
Telemarketer
Spectrum
El Paso, TX
2024 - Current
Customer service
Technical support
Troubleshooting
Billing
Team work
Telemarketer Team Lead
Alorica El Paso East
El Paso, TX
08.2016 - Current
- 7 different line of business
- Inbound and outbound departments
- Sales, customer service, retention, business corp. Accounts to firstnet responder line of business of At&t and Directv to tech support
- Providing 1000% customer service and one stop solution
Lead Telemarketer
Xerox Corporation
El Paso, TX
02.2011 - 01.2015
- Billing, account services, tech support
- Effectively managed high-volume inbound and outbound calls
- Addressed and resolved customer product complaints emphatically and professionally
- Accurately documented, researched and resolved issues
Lead Telemarketer
GC SERVICES LP
El Paso, TX
01.2010 - 01.2011
- Service representative handling high call volume of inbound customer call.
- Addressed and resolved issues with professionalism.
- Accurately documented and resolved customers issues
Food Manager
Arby's
El Paso, TX
07.2008 - 11.2010
- Manage money and crew
- Great customer service
Education
Basics - Some college (No degree) - undefined
El Paso Community College - Valle Verde Campus
El Paso, TXHigh School - undefined
Socorro High School
El Paso, TX01.2008
Skills
- Business operations
- Warm calling
- Consumer behavior
- Administrative support
- Product and service understanding
- Relationship development
- Team management
- Security systems
- Script use
- Customer service
- Problem resolution
- Skilled negotiator
- MS Office
- Communications
- Inbound and outbound calls
- Account updates
Timeline
Telemarketer Team Lead
Alorica El Paso East
08.2016 - Current
Lead Telemarketer
Xerox Corporation
02.2011 - 01.2015
Lead Telemarketer
GC SERVICES LP
01.2010 - 01.2011
Food Manager
Arby's
07.2008 - 11.2010
Basics - Some college (No degree) - undefined
El Paso Community College - Valle Verde Campus
High School - undefined
Socorro High School
Telemarketer
Spectrum
2024 - Current