Andre Cooke
Lawrenceville,NJ
Summary
- Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
- Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
- Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
- Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
3
3
years of professional experience
Work History
Telemarketer
InfoCision
05.2021 - 08.2021
- Overcame objections using friendly, persuasive strategies.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
Customer Service Representative
Publix
09.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lithonia High School
Lithonia, GABachelor of Arts - Music Performance
Alabama State University
Montgomery, AL05.2024
Skills
- Documentation
- Customer Service and Assistance
- Business Solicitation
- Process Payments
- Lead Generation
- Scripted Call Control
- Call Center Operations
- Conflict Resolution Techniques
- Negotiation
- Complaint Resolution
- Serve Customers
- Selling Skills
- Sales Expertise
- Outbound and Inbound Calls
- Proposal Development
- Reporting
- Product Knowledge
- Consumer Behavior
- Charitable Donations
- Script Use
- Schedule Management
Accomplishments
- 2023 Semi Annual Regional Step Competition Winner
Timeline
Telemarketer
InfoCision
05.2021 - 08.2021
Customer Service Representative
Publix
09.2018 - 07.2019
High School Diploma -
Lithonia High School
Bachelor of Arts - Music Performance
Alabama State University