Mikya Amos
Rochester,MN
Summary
Dedicated individual interested in applying excellent communication and interpersonal skills to a Research role. Experienced in data entry and clinical assistance. Can quickly memorize and learn software details and build customer relationships.
Overview
5
5
years of professional experience
Work History
Desk Opperations Specialist
Mayo Clinic
Rochester, MN
01.2021 - Current
- Assisted with scheduling appointments for patients.
- Answered phone inquiries in a professional manner.
- Conducted daily audits of desk operations supplies and materials.
- Tracked deadlines for administrative tasks assigned to desk operations staff.
- Performed general clerical duties such as filing, photocopying, faxing.
- Assisted with training new employees on how to properly handle desk operations tasks.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in a high-volume practice.
Service Desk Advocate
Target
01.2019 - 01.2021
- Create a welcoming experience by authentically greeting, every guest every time
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Speak to the benefits of the RED card with every guest and assist them through the application process
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Make it right for the guest by de-escalating any negative situations and recover the guest's shopping experience while following Target's policies and procedures.
Education
Bachelors of Arts - Mass Communications - Public Relations and Advertising
Winona State University
12.2021
Associates of Arts - Communications Studies
Rochester Community and Technical College
12.2018
Skills
- Adobe Suites
- Epic
- Microsoft Office
- Special skills
- Scheduling Coordination
- Documentation Management
- Medical Terminology
- Provider Relations
- Clinical Support
- HIPAA
- Customer Service
Affiliations
- Joy Committee Member
- Lead of Research and Copywriting on MOA Campaigns Project
Timeline
Desk Opperations Specialist
Mayo Clinic
01.2021 - Current
Service Desk Advocate
Target
01.2019 - 01.2021
Bachelors of Arts - Mass Communications - Public Relations and Advertising
Winona State University
Associates of Arts - Communications Studies
Rochester Community and Technical College