Summary
Overview
Work History
Education
Skills
Timeline
Barista

Mikyah Pelton

Knoxville

Summary

Hardworking and passionate student and job seeker with strong organizational skills eager to secure entry-level hospitality position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Barista

Caliber Coffee Company
09.2022 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Increased repeat business through great customer service and building connections with regulars.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Solved equipment malfunctions.
  • Customizing beverage orders to meet individual preferences.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Managed high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Event Assistant

Rena Shannon, MCP
12.2024 - 12.2024
  • Worked the annual Hunt Brothers staff convention hosted at the Omni Hotel in Downtown Nashville.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.

Event Assistant

Rena Shannon, CMP
12.2023 - 12.2023
  • Worked the annual Hunt Brothers staff convention hosted at the Omni Hotel in Downtown Nashville.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.

Juicer

Clean Juice
03.2022 - 09.2022
  • Followed all cleanliness and sanitation procedures.
  • Optimized ingredient usage.
  • Created juice blends and recipes.
  • Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
  • Educated customers on the benefits of juicing, leading to increased loyalty and repeat business.
  • Assisted in managing inventory levels to minimize waste and ensure product freshness.
  • Assisted in training new hires on company policies and procedures, ensuring a smooth transition for staff addition.
  • Upsold additional products such as supplements or snacks, resulting in increased overall sales revenue.
  • Ran the storefront which included closing and opening duties.

Donut Decorator

Peace Love and Little Donuts
10.2021 - 03.2022
  • Crafted visually appealing donut designs and maintaining consistency in product presentation.
  • Adhered to strict quality control guidelines, ensuring uniformity of donuts while upholding company standards for taste and appearance.
  • Collaborated with team members to maintain a clean and organized workspace, ensuring adherence to food safety regulations.

Barista

Dolce Crema Cafe
06.2021 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Interacted with customers during busy periods to maintain a positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Bachelor of Science - Hospitality And Tourism Management

University of Tennessee Knoxville
Knoxville, TN
05-2027

Business

Nashville State Community College
Nashville, TN
05-2025

High School Diploma -

Martin Luther King Jr. Magnet High School
Nashville, TN
05-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Cleanliness
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Safe food handling
  • Hospitality service experience
  • POS system operation

Timeline

Event Assistant

Rena Shannon, MCP
12.2024 - 12.2024

Event Assistant

Rena Shannon, CMP
12.2023 - 12.2023

Barista

Caliber Coffee Company
09.2022 - Current

Juicer

Clean Juice
03.2022 - 09.2022

Donut Decorator

Peace Love and Little Donuts
10.2021 - 03.2022

Barista

Dolce Crema Cafe
06.2021 - 07.2021

Bachelor of Science - Hospitality And Tourism Management

University of Tennessee Knoxville

Business

Nashville State Community College

High School Diploma -

Martin Luther King Jr. Magnet High School

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