Mikyas Seyoum
Winter Springs,MD
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Experience working in a large retail and small start-up environments. Positive attitude, able to build and maintain new relationship with customers, co-workers and management. Ability to remain calm under stressful environments.
Compassionate and reliable front desk receptionist 2+ years experience, with a solid ability to multi-task. providing exceptional customer service to clients and guest with friendly greetings and redirecting incoming calls. i am confident in maintaining a professional and organized front desk while ensuring a positive experience for all visitors
Responsibilities include answering guest questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. Keeping gym area neat and clean, well-maintained, and safe for members and guests.
friendly greeting and check-in guests and prompt attention to their needs
Overview
1
1
year of professional experience
Work History
Promoter
TAPGIFT
09.2013 - 09.2014
- Engaged customers to drive awareness of new app
- Assisted customers with downloads and purchases
- Promoted app benefits of gifts and promotions.
Customer Service/Front-desk Representative
24 hour Fitness
- Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour fitness Service as promised
- Answer several lines of incoming calls at one time, screen and direct the caller to the appropriate team member
- Greet all guests and visitors and ensure the visitor log is utilized
- Process member calls and walk-ins in accordance with the Member Services policies, forward to the Member Care Specialist team as appropriate
- Create and maintain front desk standard operating procedures (SOPs)
- Collect and maintain department spreadsheets, forms and documents in an organized and secure manner for ease of use, accurate posting, information sharing and statistical reporting
- Participate on the Emergency Response Team (ERT), which is trained and certified in basic emergency response (CPR, AED, First Aid and fire extinguisher)
- Secure appropriate level approval when necessary.
Hospitality Aid
- I was responsible to ensure residents safety
- Answer call lights in a timely manner; determine if request does not involve direct care and then carry out request
- Observe all residents and report anything unusual or abnormal to Charge Nurse
- Transporting residents from daily activities and assisting administration office bringing new patients on board.
Pharmacy Tech
CVS
San Mateo, California
- Answering incoming calls
- Getting medication ready for patients
- Working alone with a pharmacist.
Sales Associate
Banana Republic
- Sales Associate at Banana Republic
- I help with assisting the store manager in meeting sales goals
- Replenishing the merchandise, opening Banana Republic credit card to the customers, doing BOPs
- Ask customers if they need assistant or have any questions and engage in conversation and giving honest recommendation
- Ringing up purchases at the register and achieving other goals as required and always working together as a team.
Sales Associate
Macy's
- Greeting customers with a great smile maintain in a friendly environment
- Strong communication skills
- Having knowledge of the company's product
- Ringing up purchase and answering questions about products, merchandise and service
- Encouraging customers to sign up for Macy's credit card
- Providing product knowledge to the costumer, advising them regarding particular products or services directing them to the fitting room and also completing transaction on the cash register that includes processing payments, applying coupons and promotional codes and informing them the best deals, issuing receipts, and bagging items upon the conclusion of transactions
- Stocking racks and shelves, recovering and maintaining a presentable sales environment
- Answering incoming calls for variety of sales customers that includes online order shipping, returns and answering questions
- Able to cover for many different Macy's departments in the store.
Driver Partner
- Interfaced daily with the public to provide a comfortable and fulfilling ride to their destinations
- Asked probing questions to ensure all passenger needs were fulfilled while on their trip
- Demonstrated safe and expedient driving in high traffic areas while under the stress of Bay Area traffic.
Pharmacy Tech
- Responsible for assisting the Pharmacist with proper labeling and filling prescriptions
- Accurately preparing prescriptions under the Pharmacist's supervision
- Packaging Rx labels with an in-depth understanding of Framework system
- Packaging medications in bottles or bingo cards for dispensing and for delivery
- Restocking and organizing the pharmacy shelves (Drugs, supplies, etc.)
- Removing out of date items from inventory/shelves
- Refilling offsite inventory boxes with emergency medications.
Education
Associate of Arts -
Canada College
Redwood City, CASkills
- Marketing
- Front Desk Management
- Greeting Guests
- Multi-Line Phone Systems
- Supply Stocking
- File Management
- Cash Handling
- Guest Relations
- Problem-Solving Skills
- Effective Planning
- Hospitality Services
- HTML
- CSS
- Mail and Packages
- Guest Services
- Transaction Processing
- Administrative Support
Projects
POTLOCK-PLANNER, We created a website that allows users to create, update, and delete posts and comments, and it allows you to upload profile and banner images, thepotluckplanner.netlify.com
Timeline
Promoter
TAPGIFT
09.2013 - 09.2014
Customer Service/Front-desk Representative
24 hour Fitness
Hospitality Aid
Pharmacy Tech
CVS
Sales Associate
Banana Republic
Sales Associate
Macy's
Driver Partner
Pharmacy Tech
Associate of Arts -
Canada College
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