Mikyeil Jacob Dunham
Garden Grove,CA
Summary
Experienced customer service expert with a proven track record of 5+ years in diverse roles. Recognized for exceptional skills in active listening, team leadership, and ensuring customer satisfaction. Adept at analyzing call data and implementing efficiency strategies to enhance service delivery. Committed to leveraging expertise in sales and customer service to drive improvements and achieve measurable results.
Overview
6
6
years of professional experience
Work History
Mobility Sales and Service
ATT
11.2022 - Current
- Identity Verification
- Account Updating
- Sales Liaison
- Exceeded monthly sales quotas
- Product knowledge and applicable recommendations
- Conflict Resolution
- Processed high call volumes proficiently
- Consistent use of specialized software
- Payment Processing
- Spearheaded team morale when sales were down
Store Associate
In-N-Out
11.2021 - 11.2022
- Operation of store equipment such as slicers, dicers, grills, fryers, computer terminals, etc.
- Lifting and movement of moderate loads up to 50lbs.
- Perform various tasks by supervisor in timely manner.
- Following the food and environment safety guidelines.
Sales Consultant
Carmax Auto
03.2021 - 11.2021
- Greeted customers upon entry to discuss what type of vehicle they are looking for and as well as the best price point.
- Ran credit applications for customers to inform them on APR Rates and on-going monthly payments.
- Partnered with business office to provide proper documentation (registration, license plate & title) for new vehicle.
- Exceeded monthly sale quotas
Customer Service Representative
FedEx Office Print & Center
09.2020 - 03.2021
- Sorted mail within FedEx Gound & FedEx Express to ensure packages do not have delays.
- Took passport pictures and cut them to legal size for travels (2x2).
- Recommended office supplies within the transaction to provide them with a choice on packaging themselves.
- Assisted customers in using computers, printers, photo copier and making flyers or any projects or family portraits they desired.
Sales and Service Associate
24 Hour Fitness
01.2020 - 09.2020
- Advertised new gym membership promotions including family plans and guest privileges to encourage more referrals from customers.
- Maintained a clean environment by sanitizing gym equipment every hour.
- Provided nutritional recommendations based on customers fitness goals.
- Facilitated tours for new guests.
Sales Associate
Nordstroms
06.2019 - 12.2019
- Learned roles of different departments to provide coverage and keep store operational.
- Maintained organized, presentable merchandise to drive continuous sales
- Department Lead
- Exceeded monthly sales quotas.
- Provided expert recommendations of luxury items
Education
High School - undefined
Taft Charter High School
Woodland Hills, CASkills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Customer Service
- 50 WPM
- Dependability
- Time Management
- Documentation
- Active Listening
- Problem Solving
- Hospitality and Accommodation
Timeline
Mobility Sales and Service
ATT
11.2022 - Current
Store Associate
In-N-Out
11.2021 - 11.2022
Sales Consultant
Carmax Auto
03.2021 - 11.2021
Customer Service Representative
FedEx Office Print & Center
09.2020 - 03.2021
Sales and Service Associate
24 Hour Fitness
01.2020 - 09.2020
Sales Associate
Nordstroms
06.2019 - 12.2019
High School - undefined
Taft Charter High School