Hi, I’m
Mikyela Cox
Dallas,TX
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
14
years of professional experience
Work History
Monument SecurityDallas, TX
Security Guard
06.2018 - Current
Job overview
- Investigated all security and safety violations.
- Patrolled commercial property and the associated parking garage.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Processed and logged accurate and detailed incident reports.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Delivered accurate verbal and written reports to company personnel.
Champion National SecurityRichardson, TX
Corporate Supervisor
11.2017 - 02.2018
Job overview
- Supported Chief Operating Officer with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Analyzed departmental documents for appropriate distribution and filing.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation.
Amazon Fulfillment Center FTW 1Dallas, TX
Fulfillment Associate
10.2016 - 02.2017
Job overview
- Prepared envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Unloaded incoming trucks and properly staged inventory.
- Divided cargo received by account Number and intended location.
- Estimated weights, heights and centers of balance to make precise placements.
Walmart SupercenterHurst, TX
Overnight Stocker
09.2015 - 03.2016
Job overview
- Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
- Removed all boxes and related trash from the sales floor.
- Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Greeted customers in a timely fashion while quickly determining their needs.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Responded to customer concerns with friendly and knowledgeable service.
- Worked with the management team to implement the proper division of responsibilities.
- Built relationships with customers to increase likelihood of repeat business.
WinCo FoodsNorth Richland Hills, TX
Sales Associate
11.2014 - 02.2015
Job overview
- Prepared outgoing shipments.
- Greeted customers and ascertained customers' needs.
- Organized racks and shelves to maintain the visual appeal of the store.
- Kept work areas clean and neat at all times.
- Reported incidents to management.
- Prepared merchandise for sales floor.
- Developed positive customer relationships through friendly greetings and excellent service.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Followed latest market trends.
Walmart SupercenterKilleen, TX
Sales Associate
06.2013 - 08.2013
Job overview
- Stocked shelves and supplies and organized displays.
- Followed latest market trends.
- Kept work areas clean and neat at all times.
- Trained and served as a peer coach for new sales associates.
- Updated computer inventory listings.
- Prepared outgoing shipments.
- Greeted customers and ascertained customers' needs.
- Organized racks and shelves to maintain the visual appeal of the store.
- Reported incidents to management.
- Maintained records related to sales.
- Prepared merchandise for sales floor.
Walmart SupercenterHurst, TX
Overnight Stocker
03.2011 - 11.2011
Job overview
- Unboxed product and placed on shelves in an attractive manner according to layout guidelines.
- Removed all boxes and related trash from the sales floor.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Realigned merchandise throughout assigned section to give shelves and racks a professional appeal.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Greeted customers in a timely fashion while quickly determining their needs.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Stocked and replenished merchandise according to store merchandising layouts.
Education
Lancaster High SchoolLancaster, TX
High School Diploma
2009
Skills
- CPR and Child CPR Training
- Emergency awareness
- Report analysis
- Observant
- Forklift operation
- Maintaining safety
- Stocking shelves
- Accurate money handling
- Customer-oriented
- Excellent communication skills
- Customer service
- Issue resolution
- Positive and friendly
- Retail sales
- CallSelect communication systems
- Motivated team player
- People-oriented
- Quick learner
Timeline
Security Guard
Monument Security
06.2018 - Current
Corporate Supervisor
Champion National Security
11.2017 - 02.2018
Fulfillment Associate
Amazon Fulfillment Center FTW 1
10.2016 - 02.2017
Overnight Stocker
Walmart Supercenter
09.2015 - 03.2016
Sales Associate
WinCo Foods
11.2014 - 02.2015
Sales Associate
Walmart Supercenter
06.2013 - 08.2013
Overnight Stocker
Walmart Supercenter
03.2011 - 11.2011
Lancaster High School
High School Diploma
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