Mikyla Riley
Springfield,MA
Summary
Skilled in venipuncture and patient care, I enhanced customer loyalty and operational efficiency at CVS Pharmacy and Baystate Medical Center. Leveraging expertise in specimen handling and a commitment to high-quality service, I consistently ensured accurate and timely results, contributing to improved patient outcomes and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Baystate Health - Baystate Medical Center
759 Chestnut Street
10.2023 - Current
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Dishwasher
Baystate Health - Baystate Medical Center
759 Chestnut Street
07.2023 - 10.2023
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Pharmacy Technician
CVS Pharmacy, Retail
451 Center Street
07.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Cashier
DUNKIN DONUTS
1990 Boston Road
01.2023 - 08.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
KFC
1324 Boston Rd
06.2020 - 06.2022
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate Health Science - Health Science
Springfield Technical Community College
Springfield, MAPhlebotomist Certification - Health Science
Springfield Technical Community College
Springfield, MA05.2023
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Phlebotomist
Baystate Health - Baystate Medical Center
10.2023 - Current
Dishwasher
Baystate Health - Baystate Medical Center
07.2023 - 10.2023
Cashier
DUNKIN DONUTS
01.2023 - 08.2023
Pharmacy Technician
CVS Pharmacy, Retail
07.2021 - 09.2023
Cashier
KFC
06.2020 - 06.2022
Associate Health Science - Health Science
Springfield Technical Community College
Phlebotomist Certification - Health Science
Springfield Technical Community College