Mikyla Toma
Modesto,CA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service, payment processing and upselling. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Cashier
Sprouts Farmers Market Inc.
Modesto, CA
05.2021 - Current
- Diligently handled transactions including cash, credit, and returns/exchanges with accuracy of cash flow.
- Built rapport with customers and provided them with high quality service while anticipating their wants and needs to ensure customer satisfaction..
- Proactively kept abreast of products to include latest sales in order for each customer to receive the best value on their dollar.
- Warmly welcomed 30+ customers per shift into the store, offered advice on products, and assisted with finding merchandise.
Communications Specialist
JJE Communications
Modesto, CA
09.2020 - 05.2021
- Created communications and marketing materials to achieve objectives and maintain branding.
- Promoted solutions-focused campaigns to clients through assessment of their needs, preferences and challenges while managing over 50 customer calls per day.
- Researched, created and presented communication plans to support internal and external marketing programs.
Retail Sales Associate
Cotton On Group
Modesto, CA
06.2020 - 12.2020
- Aided over 30 customers per shift in complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cashier
Jamba Juice
Modesto, CA
01.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes in order to promote and increase sales.
Cashier Team Lead
Panda Express
Riverbank, CA
09.2018 - 01.2019
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Education
Some College (No Degree) - Kinesiology
Modesto Junior College
Modesto, CAJames C. Enochs High School
Modesto, CA05.2019
Skills
- Marketing
- Client relationship building
- Attention to detail
- Customer service
- Health and safety management
- Effective time management
- Honest, trustworthy, and reliable
- Exceptional leadership and interpersonal skills
Timeline
Cashier
Sprouts Farmers Market Inc.
05.2021 - Current
Communications Specialist
JJE Communications
09.2020 - 05.2021
Retail Sales Associate
Cotton On Group
06.2020 - 12.2020
Cashier
Jamba Juice
01.2020 - 09.2020
Cashier Team Lead
Panda Express
09.2018 - 01.2019
Some College (No Degree) - Kinesiology
Modesto Junior College
James C. Enochs High School