Summary
Overview
Work History
Education
Skills
Activities
Certification
References
Accomplishments
Timeline
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MiKyle Mora

Bowie,United States

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

4
4
years of professional experience

Work History

Floor Supervisor

Macy's
09.2023 - 08.2024
  • I lead and mentor my team of sales associates, ensuring they have the training and support needed to provide exceptional customer service. I focus on helping them develop their sales techniques, product knowledge, and customer interaction skills.
  • I monitor our sales performance closely, working towards achieving our daily and weekly targets. I also manage our inventory, making sure that our stock is replenished as needed and that we always have the right products available for our customers.
  • I prioritize delivering outstanding customer service by addressing any questions or concerns that arise on the sales floor. When issues escalate, I step in to resolve them, ensuring every customer leaves with a positive shopping experience. I also serve as the communication bridge between my team and upper management. I keep the team informed about updates, promotions, and policy changes, and I report on sales performance, customer feedback, and any operational issues that arise.

Summer Intern

Prince George's County
06.2022 - 09.2023
  • Developed an understanding of cloud computing and cybersecurity
  • Investigated different methods used in malware attacks
  • Executed small projects to enhance knowledge in real-world scenarios
  • Solved coding challenges.
  • Collaborated with external cybersecurity agencies to stay abreast of emerging threats and best practices.

Manager

Bowie Baysox
05.2020 - 05.2024
  • Managed the ordering, receiving, and distribution of supplies
  • Performed work supporting cash processing operations involving the receipt, disbursement, and other clerical and administrative tasks
  • Ordered tasks to team members and oversaw training.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Internship

NEED Program
05.2021 - 08.2021
  • Conducted research with other interns about energy and its effect on our environment
  • Sketched and built 3D models of turbines, generators, and buildings
  • Visited buildings and sites to analyze energy consumption and explore ways to reduce it.

Education

AACC

Some College (No Degree) - CyberSecurity/Digital Forensics

Stevenson University

Skills

  • Communication Skills
  • Microsoft Office
  • Computer Skills
  • Microsoft PowerPoint
  • Analytical Thinking Skills
  • Advanced Computer System Skills
  • POS systems operations
  • Customer Satisfaction
  • Employee Training
  • Logistics Oversight

Activities

  • Volunteer, Capitol Area Food Bank, Washington, D.C., 06/2020, 08/2020, Worked in an assigned station to organize donated items., Directly managed a team of 16 to assemble meals for the less fortunate., Served as a support for the entire staff.
  • Videographer, Stevenson Football Team, 08/2022, 12/2022, Produced various videos and pictures for the team., Created online film and highlights for players., Networked with many different players and coaches from other teams.

Certification

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References

References available upon request

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Floor Supervisor

Macy's
09.2023 - 08.2024

Summer Intern

Prince George's County
06.2022 - 09.2023

Internship

NEED Program
05.2021 - 08.2021

Manager

Bowie Baysox
05.2020 - 05.2024

AACC

Some College (No Degree) - CyberSecurity/Digital Forensics

Stevenson University

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MiKyle Mora