SAP ERP
Mila Chang
Product Owner
Fort Lauderdale,FL
Summary
Strategic and results-driven Product Analyst with over 4 years of experience delivering digital solutions across fintech, energy, and e-commerce. SAFe-certified and fluent in Agile frameworks, Mila specializes in translating complex business needs into functional, design, and technical deliverables that drive measurable impact. She brings deep expertise in stakeholder alignment, feature performance tracking, and cross-functional collaboration with engineering, UX, compliance, and marketing teams. With a background in Economics and a proven track record leading customer-facing feature implementations, Mila combines analytical precision with user-centered thinking to accelerate product value and adoption.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Senior Digital Banking Product Analyst
BankUnited
Miami, FL
01.2025 - Current
- Leading mobile push notification via Salesforce MobilePush, in collaboration with the Marketing Cloud, enterprise security, compliance and backend development teams to ensure secure and scalable deployment
- Driving chatbot implementation via TalkDesk, partnering with Client Care, UX and engineering to enhance web and mobile self-service channels
- Supporting the organization's shift toward journey-based implementations through Backbase, aimed at accelerating delivery and reducing development overhead
- Implemented and maintained GA4 event tracking to monitor feature adoption, usage patterns and product KPIs
- Authors E2E product vision documents, functional requirements, UX/design specs, and technical user stories with exploratory spikes
- Contributes to release planning, conducts business oriented testing and manages feature enhancements to ensure product quality and continuity
Business Analyst II, Associate BPO Product Owner
Nextera Energy, Inc.
Miami, FL
01.2023 - Current
- Increased enrollments by 67% YoY for billing services, including products like Budget Billing and eBill through UX improvements and campaign support
- Improved customer satisfaction by 27% by developing detailed customer journey maps to guide user-centric improvements
- Streamlined enrollments flows through intuitive UX/UI modifications, improving usability and driving higher adoption across web and mobile platforms
- Led all multi-channel billing projects, serving 2M+ users, resulting in enhanced print and digital workflows
- Resolved 95% of post-launch issues within a week, cutting support tickets by 90% by implementing a thorough standard of E2E business line testing and hypercare support
- Defined and tracked feature success metrics via PowerBI, delivering actionable insights that shaped strategic campaigns and future business cases
Business Analyst III
Nextera Energy, Inc.
Miami, FL
12.2021 - 01.2023
- Helped lead a large effort to resolve ongoing mailing address issues at Florida Power & Light, decreasing volume of return mail by 36% in 2022
- Standardized test scripts across product features, reducing test time by 25% (1.5 weeks), leading to faster releases
- Developed and maintained product performance metrics to track progress throughout the product lifecycle, enabling data-driven decisions during stakeholder meetings and improving alignment, resulting in a 15% reduction in scope changes
Quality Control Specialist
First Equity Mortgage Bankers, Inc.
Miami, FL
08.2020 - 12.2021
- Conducted performance audits to ensure company's adherence to investor guidelines
- Implemented new standard operating procedures and process workflows
- Reduced defect findings in investor reviews by over 40% in 2021 by identifying and correcting operational errors prior to selling loans in the secondary market
Category Functional Analyst Intern
Office Depot, Inc.
Boca Raton, FL
05.2018 - 11.2019
- Spearheaded vendor billing reconciliation and financial reporting for division leadership, helping to secure over $700,000 in credits in 2018
- Conducted market research and analysis to assess the potential of new product categories
- Implemented various content SEO strategies, increasing organic search rankings for the business services department by 37% in 2019
Regional Esthetician/Promotional Brand Ambassador
Sisley Paris
05.2014 - 01.2017
- Collaborated on the coordination of seasonal promotional campaigns alongside account executive
- Participated in promotional beauty and skin care events for the company within multiple major department stores and other community events throughout the country
- Generated brand awareness while interacting with potential customers
- Held regional trainings for cosmetic staff across assigned territory (East Coast) on brand product knowledge
Education
Bachelor of Arts - Economics
Florida International University
Miami, FL07.2020
Skills
- Agile Frameworks
- Product Lifecycle Management
- Sprint Planning
- Design Thinking
- User Journey Mapping
- Roadmap Development
- Stakeholder Management
- User Acceptance Testing
- Business Analytics and Reporting
- Content SEO
Software
Salesforce CRM
JIRA
Figma
Miro
Qmetry
SQL
Confluence
Asana
Trello
Aha!
Intercom
Certification
- SAFe® 6 Agile Product Manager, Scaled Agile
- SAFe® 5 Product Owner/ Product Manager, Scaled Agile
Social Links
https://www.linkedin.com/in/milachang/
Accomplishments
- Increased enrollments across all Bill Print Options programs at FPL NW by 67% YOY in 2024
- Helped lead a large effort to resolve ongoing mailing address issues at Florida Power & Light, decreasing volume of return mail by 36% in 2022
- Reduced defect findings for investor reviews at First Equity Mortgage Bankers (FEMBi) by over 40% in 2021 by identifying and correcting operational errors prior to selling loans in the secondary market
- Spearheaded vendor billing reconciliation and financial reporting for digitmal marketing division at Office Depot, helping to secure over $700,000 in credits in 2018
- Implemented various SEO strategies in the Office Depot website, increasing organic search rankings for the businessservices department by 37% in 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Interests
Energy Solutions
Fintech
Machine Learning
Creative Writing
Language Learning
Traveling
Productivity
Sustainable Fashion
Cognitive Science
Human Computer Interaction
Timeline
Senior Digital Banking Product Analyst
BankUnited
01.2025 - Current
Business Analyst II, Associate BPO Product Owner
Nextera Energy, Inc.
01.2023 - Current
Business Analyst III
Nextera Energy, Inc.
12.2021 - 01.2023
Quality Control Specialist
First Equity Mortgage Bankers, Inc.
08.2020 - 12.2021
Category Functional Analyst Intern
Office Depot, Inc.
05.2018 - 11.2019
Regional Esthetician/Promotional Brand Ambassador
Sisley Paris
05.2014 - 01.2017
Bachelor of Arts - Economics
Florida International University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Carlos EspinalCarlos Espinal
Senior DevOps Engineer at BankUnitedSenior DevOps Engineer at BankUnited
Michael La RoccaMichael La Rocca
Integration Engineer at BankUnitedIntegration Engineer at BankUnited
Steven BrimoSteven Brimo
Producing Market Leader at BankUnitedProducing Market Leader at BankUnited
Luisa LopezLuisa Lopez
Senior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICASenior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICA
Anika LynchAnika Lynch
Education Coordinator at The Renfrew CentersEducation Coordinator at The Renfrew Centers