Mila Long
East Saint Louis,IL
Summary
Experienced Team Leader with a solid background in high-volume coffee shop environments, animal care taking, and fast food service. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly. Significant contributions to previous employers include focused workflow and enhanced customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Lead Barista/Team Lead
Kaldi's Coffee
St Louis, MO
08.2022 - Current
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Ordered supplies, equipment and ingredients as needed.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Kennel Manager
Country Estate Kennels
Shiloh, IL
05.2021 - 08.2022
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Oversaw new intakes by assigning kennels and managing quarantines.
Food Service Manager
Dairy Queen Grill & Chill
Freeburg, IL
08.2018 - 04.2021
- Resolved customer complaints promptly in a professional manner.
- Provided ongoing training for new employees on safe food handling practices.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Serviced and Cleaned Equipment on a routine basis
Education
American Sign Language - Interpreting
Southwestern Illinois College
Belleville, IL05-2025
Associate of Arts - Fine Arts
Southwestern Illinois College
Belleville, IL05-2023
Skills
- Team management
- Conflict handling
- Clear communication
- Goal setting
- Team leadership
- Relationship building
Affiliations
- Seasoned musician (piano, clarinet, and ukulele)
- Clay Sculpting
- Baking
Languages
American Sign Language
Native/ Bilingual
References
References available upon request.
Timeline
Lead Barista/Team Lead
Kaldi's Coffee
08.2022 - Current
Kennel Manager
Country Estate Kennels
05.2021 - 08.2022
Food Service Manager
Dairy Queen Grill & Chill
08.2018 - 04.2021
American Sign Language - Interpreting
Southwestern Illinois College
Associate of Arts - Fine Arts
Southwestern Illinois College