MILA MCCLAIN
Galveston,Texas
Summary
Highly organized and analytical property adjuster with extensive experience in a specialized field. Skilled in accurately and efficiently assessing the validity of losses and determining appropriate coverage. Able to effectively and compassionately work with distressed claimants, resolving conflicts with professionalism. Recognized by management for exceptional customer service and communication abilities when interacting with insured individuals, agents, contractors, and public adjusters. Proficient in negotiating claim resolutions based on factual evidence and the legal climate surrounding catastrophic events.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster - Examiner
UPC Insurance, American Modern, Church Mutual, Etc
2010.09 - Current
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Team Lead
Florida Insurance Guaranty Association
2023.02 - 2024.08
- Oversaw a team of 5-20 claims professionals, fostering a collaborative work environment focused on achieving common goals.
- Coached team members in techniques necessary to effectively handle, negotiate, and settle complex claims and litigated claims.
- Consistently exceeded management expectations in closings, resulting in our team being in the top two teams every week for 18+ months.
- Enhanced team productivity with regular training sessions and performance evaluations.
- Reviewed and approved letters, releases, authority requests, and payments.
Team Lead
United Property & Casualty Insurance
2016.09 - 2023.02
- Oversaw a team of 6-10 claims professionals, fostering a collaborative work environment focused on achieving common goals.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Independent Property Claims Adjuster
Field
2000.09 - 2016.08
- Investigated residential property claims, inspected losses, prepared estimates and reports, met with contractors and/or Public Adjusters, and worked closely with examiners.
- Increased accuracy in claim evaluations by conducting thorough on-site inspections and investigations.
- Delivered comprehensive reports on completed claims that facilitated decision-making processes for upper-level management.
- Strengthened company reputation by adhering to industry regulations and ethical standards during claim handling processes.
Skills
- Attention to Detail
- Critical Thinking
- Team Leadership
- Time management mastery
- Complex and Litigation claims handling
- Strong interpersonal and communication skills
- Proficient in Microsoft Word, Teams, CaseGlide, Excel, Xactimate and XactAnalysis
- Insurance policy knowledge
- Strong Analytical Abilities
- Active Listening
- Decision-Making
- Task Prioritization
- Appraisals
- Mediation and Conflict Resolution
Certification
- Licensed Adjuster- All Lines TX, LA, NC, FL
- TWIA Certified
Timeline
Team Lead
Florida Insurance Guaranty Association
2023.02 - 2024.08
Team Lead
United Property & Casualty Insurance
2016.09 - 2023.02
Property Claims Adjuster - Examiner
UPC Insurance, American Modern, Church Mutual, Etc
2010.09 - Current
Independent Property Claims Adjuster
Field
2000.09 - 2016.08
- Licensed Adjuster- All Lines TX, LA, NC, FL
- TWIA Certified
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