JAIME CAMPBELL
DALLAS,TX
Summary
Customer-oriented Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages.
Overview
6
6
years of professional experience
Work History
Property Claims Adjuster – Desk Examiner
Davies Claims Group
06.2021 - Current
- Managed 100–120 active property claims monthly, achieving average closure within 21 days—20% faster than department SLA.
- Conducted in-depth investigations into residential and light commercial damage claims, ensuring alignment with policy terms and state regulations.
- Reviewed and reconciled estimates from field adjusters, confirming appropriate scope, pricing, and repair methodologies using Xactimate.
- Identified and pursued subrogation opportunities in 8% of applicable files, resulting in $150K+ in recovered expenses.
- Maintained a consistent QA audit score of 98%, reflecting high documentation standards, proper liability decisions, and accurate reserve setting.
- Trained and mentored 3 new hires on systems (XactAnalysis, Guidewire) and file documentation best practices.
Catastrophe Desk Adjuster (Contract)
Evolv Claims
02.2019 - 04.2021
- Worked over 400 catastrophe property claims from start to finish during major weather events (hurricanes, tornadoes, hailstorms).
- Communicated coverage determinations clearly and empathetically, contributing to a 94% customer satisfaction rating.
- Validated contractor and field estimates up to $99,000, ensuring compliance with carrier guidelines and industry pricing standards.
- Collaborated with internal teams and third-party vendors to expedite claim resolution and improve cycle times by 18%.
- Assisted QA teams during high-volume surges by flagging inconsistencies in adjuster files and estimates.
- Managed claims processing, ensuring timely and accurate documentation of damage assessments.
Skills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Policy interpretation
- Excellent time management skills
- Decision-making
- Team collaboration
Timeline
Property Claims Adjuster – Desk Examiner
Davies Claims Group
06.2021 - Current
Catastrophe Desk Adjuster (Contract)
Evolv Claims
02.2019 - 04.2021
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