Mila Montemayor
Helotes,TX
Summary
Dynamic Certified Trainer with a proven track record at Darden Restaurants, specializing in performance assessment and coaching techniques. Successfully developed training programs that enhanced staff knowledge and improved service standards, resulting in increased productivity. Adept at public speaking and fostering a collaborative environment for continuous improvement.
Overview
3
3
years of professional experience
Work History
Certified Trainer
Darden Restaurants, Olive Garden
Helotes, TX
03.2024 - Current
- Developed and delivered training programs to enhance staff knowledge of menu items and service standards.
- Facilitated onboarding sessions for new employees, ensuring a smooth transition into restaurant operations.
- Evaluated employee performance through assessments and provided constructive feedback for continuous improvement.
- Implemented training materials that aligned with Olive Garden's brand values and operational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server
Darden Restaurants, Olive Garden
Helotes, TX
03.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, balancing customer needs while maintaining a high-quality dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery during peak hours.
- Assisted in training new servers on menu items, restaurant policies, and customer service best practices.
To-Go Specialist
Darden Restaurants, Olive Garden
Helotes, TX
03.2024 - Current
- Managed order accuracy and timeliness for to-go food service operations.
- Trained staff on efficient packaging and presentation of to-go orders.
- Implemented quality control measures to enhance customer satisfaction with takeout meals.
- Coordinated with kitchen staff to streamline workflow during peak hours.
Crew Member
Jersey Mike's Subs
Helotes, TX
03.2023 - 09.2023
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness and organization of food preparation and dining areas.
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Operated kitchen equipment efficiently, contributing to smooth daily operations.
Education
High School Diploma -
Sonia Sotomayor High School
San Antonio, TX06-2024
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
Accomplishments
Have received an award from Darden Restaurants for the most versatile crew member.
Timeline
Certified Trainer
Darden Restaurants, Olive Garden
03.2024 - Current
Server
Darden Restaurants, Olive Garden
03.2024 - Current
To-Go Specialist
Darden Restaurants, Olive Garden
03.2024 - Current
Crew Member
Jersey Mike's Subs
03.2023 - 09.2023
High School Diploma -
Sonia Sotomayor High School