Mila Kristana Rosalez
Buckeye,Arizona
Summary
Nationally certified phlebotomy technician skilled in collecting and properly handling various specimens. I am committed to working independently and with a team to maintain the highest level of patient care. Also, I have tons of customer service experience and dedicated to making people feel taken care of, even if it's at a micro level, and doing what's right at the end of the day and representing not only the company but myself the best I can.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Walgreens Customer Service
Walgreens
06.2023 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Amazon Warehouse Worker
Amazon
02.2023 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Little Caesars Team Member
Little Caesars
06.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Salad and Go Team Member
Salad And Go
09.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Pieology Team Member
Pieology Pizzeria
08.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Estrella Community College
Avondale, Arizona12.2024
Nationally Certified Phlebotomist
Phlebotomy Training Specialist
Phoenix, AZ11-2024
High school or equivalent -
La Joya Community High School
Avondale, Arizona05.2021
Skills
- Leader
- Hard worker
- Venipuncture
- Order of draw
- Patient care
- Butterfly needle technique
- Capillary puncture
- Patient preparation
- Syringe method
- Medical terminology
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Food Handler's Permit/License- County or city public health departments.
- CPR/AED Certification
Accomplishments
- Captain of J.V softball team
- Great reviews and letters of recommendations from teachers, coaches, and employers
- Honor roll throughout High school
- National Honors Scholar
- President Honors Scholarship for Estrella Mountain Community College
- Nationally certified Phlebotomist
- CPR certified
Activities
- Softball, 09/01/17, 03/31/20, Playing a sport that challenges one physically and mentally, all while learning the importance of teamwork and communication, but most importantly having fun and sharing something you enjoy with others.
- National Honor Society, 04/01/19, 05/31/21, Being a part of a club filled with leaders that push each other to their full potential and simply stand for doing what's right.
- Varsity Band, 07/01/17, 05/31/21, Coming together with different musicians to create beautiful music and bring joy to others and oneself.
Timeline
Walgreens Customer Service
Walgreens
06.2023 - Current
Amazon Warehouse Worker
Amazon
02.2023 - 05.2023
Little Caesars Team Member
Little Caesars
06.2022 - 02.2023
Salad and Go Team Member
Salad And Go
09.2021 - 11.2021
Pieology Team Member
Pieology Pizzeria
08.2020 - 08.2021
High school or equivalent -
La Joya Community High School
Estrella Community College
Nationally Certified Phlebotomist
Phlebotomy Training Specialist
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