Oscar Martin
Gulf Breeze,FL
Summary
Results-driven business professional and soon-to-be University of West Florida graduate with hands-on experience in business operations. As Customer Service Staff at Publix, I have strong communication and problem-solving skills while enhancing customer satisfaction and team performance. Ready to leverage academic knowledge and practical experience to propel me for my future endeavors.
Overview
2
2
years of professional experience
Work History
Customer Service Staff
Publix
Gulf Breeze, Florida
02.2024 - Current
- Deposit cash into safe after collecting tills, showing trust.
- Processed transactions accurately at the cash register.
- Resolved customer complaints using Publix's CALM approach, enhancing customer satisfaction.
- Monitored inventory levels and reported discrepancies, ensuring accurate stock availability.
- Handled cash transactions accurately by following established procedures.
- Assisted customers with inquiries about product selections, improving their shopping experience.
Club Treasurer for Commuter Student Association
University of West Florida
Pensacola, Florida
12.2023 - 05.2025
- Developed yearly budget in collaboration with university to align with organizational goals.
- Allocated budget across multiple events throughout the year.
- Coordinated reimbursement process for board members' personal expenses to ensure financial accountability.
- Organized financial records for precise tracking and reporting of expenditures.
- Develop quarterly reports of all expenses for board meetings.
Education
Bachelor of Science - General Business
The University of West Florida
Pensacola, FLSkills
- Effective communication
- Conflict resolution
- Time management
- Team player
- Resourceful
- Leader
- Critical thinker
- Expense tracking
- Inventory management
- Assertive
Timeline
Customer Service Staff
Publix
02.2024 - Current
Club Treasurer for Commuter Student Association
University of West Florida
12.2023 - 05.2025
Bachelor of Science - General Business
The University of West Florida