Jairo Andres Lozano Fajardo
Miami
Summary
Marketing and Advertising professional with international academic experience and a strong passion for brand communication and customer engagement. Skilled in understanding customer needs and developing persuasive messaging strategies.
I bring strong communication skills, empathy, and a natural ability to connect with people, supported by hands-on experience in customer-facing roles in the U.S. Actively seeking opportunities to grow within marketing, advertising, or brand-focused teams.
Overview
11
11
years of professional experience
Work History
Customer Service Staff
Restaurants & Bars
Miami
11.2021 - 01.2026
- Delivered high-quality customer experiences in fast-paced environments.
- Built rapport with diverse customers through clear communication and empathy.
- Strengthened skills in persuasion, relationship-building, and service excellence.
- Developed strong understanding of customer needs, preferences, and behavior.
Marketing Projects – Academic Experience
Lipton Green Tea
Bogota
03.2015 - 04.2015
- Designed BTL activations to increase product visibility and trial.
- Developed experiential marketing ideas to improve consumer participation.
- Supported brand positioning and market presence strategies.
Marketing Projects – Academic Experience
Banco De Bogota
Bogota
03.2015 - 04.2015
- Developed a digital marketing campaign targeting young consumers.
- Conducted audience research and consumer behavior analysis.
- Created messaging strategies aligned with brand objectives.
- Proposed digital channels to increase brand awareness and engagement.
Education
BBA - Marketing & Advertising
Politecnico Grancolombiano
Bogota, Colombia11-2016
Skills
- Customer relationship management
- Effective communication
- Customer engagement
- Brand positioning
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Staff
Restaurants & Bars
11.2021 - 01.2026
Marketing Projects – Academic Experience
Lipton Green Tea
03.2015 - 04.2015
Marketing Projects – Academic Experience
Banco De Bogota
03.2015 - 04.2015
BBA - Marketing & Advertising
Politecnico Grancolombiano