Jonathan Zuniga Martinez
Nashville,TN
Summary
Results-oriented Customer Service Professional with expertise in complaint resolution, cash handling, and staff training. Focused on improving customer satisfaction and team efficiency. Experienced in conflict resolution and time management, with a strong ability to develop team capabilities to enhance operational success.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Service Staff
Publix
Nashville, Tennessee
04.2024 - Current
- Resolved customer complaints quickly and professionally.
- Resolved customer complaints efficiently to enhance satisfaction.
- Assisted customers with inquiries and product selections.
- Educated customers on promotions and store policies.
- Processed transactions accurately at the register.
- Processed returns and exchanges according to company policy.
- Collaborated with team members to maintain store cleanliness.
- Trained new employees on customer service protocols.
Cashier
Kroger
Nashville, Tennessee
01.2024 - 02.2024
- Handled cash, credit, and debit transactions securely and responsibly.
- Collected payments and provided accurate change.
- Processed customer transactions efficiently and accurately at the register.
Team Leader
chickfila
nashville , tn
02.2019 - 12.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on customer service standards and food safety protocols.
- Coordinated staff schedules to optimize coverage during busy shifts.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Monitored food preparation processes to adhere to quality and safety standards.
- Led team meetings to communicate goals and address operational challenges.
Education
High School Diploma -
Hunters Lane High School
Nashville 05-2022
Skills
- Customer service
- Complaint resolution
- Transaction management
- Cash handling
- Employee onboarding
- Customer relationship management
- Team coordination
- Order fulfillment
- Time management
- Team leadership
- Conflict resolution
- Active listening
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Staff
Publix
04.2024 - Current
Cashier
Kroger
01.2024 - 02.2024
Team Leader
chickfila
02.2019 - 12.2023
High School Diploma -
Hunters Lane High School