Angelina Hernandez
Okeechobee
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
25
25
years of professional experience
Work History
Customer Service Staff
Publix
Okeechobee
04.2025 - Current
- Handled cash transactions and processed payments efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Responded to customer complaints with empathy and solutions.
- Trained new staff on customer service protocols and store procedures.
- Handled cash transactions accurately by following established procedures.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
Customer Service Manager
Publix
Boynton Beach
03.2013 - 04.2025
- Managed customer service team to ensure high-quality support.
- Trained staff on customer interaction and product knowledge.
- Developed strategies to enhance customer satisfaction and loyalty.
Assistant Customer Service Manager
Publix
Boca Raton
03.2011 - 03.2013
- Assisted in managing daily customer service operations and team performance.
- Trained new staff on customer service protocols and store policies.
- Resolved customer inquiries and complaints with effective communication techniques.
Customer Service Staff Member
Publix
Deerfield Beach
03.2006 - 03.2011
- Assisted customers with inquiries and product selections.
- Processed transactions accurately at the point of sale.
- Maintained clean and organized store displays and shelves.
Cashier
Publix
Deerfield Beach
10.2000 - 03.2006
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area for optimal service.
Skills
- Customer relationship management
- Team leadership
- Staff training
- Conflict resolution
- Customer feedback analysis
- Performance management
- Quality assurance
- Effective communication
- Problem solving
- Time management
- Strategic planning
- Critical thinking
- Deadline oriented
- Decision-making
- Customer focused
- Excellent time management skills
- Positive and constructive feedback
- Employee scheduling
- Turnover minimization
- Customer service
Timeline
Customer Service Staff
Publix
04.2025 - Current
Customer Service Manager
Publix
03.2013 - 04.2025
Assistant Customer Service Manager
Publix
03.2011 - 03.2013
Customer Service Staff Member
Publix
03.2006 - 03.2011
Cashier
Publix
10.2000 - 03.2006