I love to spend my free time with my family and working on bettering myself everyday I enjoy reading, the beach and going to the gym My personality is outgoing and I love to make people smile and laugh
Talia Ricci
Callaway,FL
Summary
Dynamic and results-oriented professional with a proven track record at Publix, excelling in customer service and sales roles. Mastered CRM software and complaint handling, enhancing customer satisfaction and loyalty. Demonstrated exceptional assertiveness and customer focus, significantly contributing to team success. Skilled in conflict mediation and sales, ready to drive positive outcomes in challenging environments.
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Staff
Publix
11.2022 - 01.2025
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Accounting for the cash in the store.
Sales Associate
Old Navy
06.2014 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - General Education
Gulf Coast State College
Panama City, FL05-2021
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Recordkeeping strengths
- Customer relations
- De-escalation techniques
- Conflict mediation
- Sales expertise
- Customer service
- Accounting
Interests
Timeline
Customer Service Staff
Publix
11.2022 - 01.2025
Sales Associate
Old Navy
06.2014 - 01.2022
Associate of Arts - General Education
Gulf Coast State College
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