Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Madrigal

Deltona,Florida

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Staff

Publix
03.2023 - Current
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Has experience with handling Western Union transactions, and processing money orders


Server

Saigon Sizzle
06.2021 - 03.2022
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided exceptional service to high volume of daily customers.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented menus and answered questions regarding items.

Education

High School Diploma -

Daytona State College

Skills

  • Table Setting Arrangements
  • Dining Customer Service
  • Table Bussing
  • Check Payment Processing
  • Cleaning and Sanitizing
  • Team Player
  • High Energy and Stamina
  • Dining Room Cleaning and Upkeep
  • Warm and Friendly
  • Workflow Coordination
  • Menu Memorization and Presentation
  • Menu Recommendations
  • Transactions and Cash Handling
  • Complaint Handling
  • Assertiveness

Timeline

Customer Service Staff

Publix
03.2023 - Current

Server

Saigon Sizzle
06.2021 - 03.2022

High School Diploma -

Daytona State College
Valerie Madrigal