Summary
Overview
Work History
Education
Skills
Timeline
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Molly-Beth Maggard

Lake Wales

Summary

Motivated and dependable recent graduate with a strong work ethic, excellent communication skills, and a commitment to delivering high-quality service. Known for being punctual, adaptable, and a quick learner with a positive attitude. Eager to contribute to a dynamic team environment and grow professionally by taking on new challenges and responsibilities.

Overview

6
6
years of professional experience

Work History

Customer Service Staff

Publix Super Markets Inc.
Lake Wales & Tallahassee
08.2019 - Current
  • Deliver exceptional customer service by greeting shoppers and addressing inquiries and concerns promptly
  • Process transactions accurately using point-of-sale systems, including sales, returns, and exchanges
  • Issue money orders, process lottery sales, and complete Western Union money transfers and pickups with accuracy and adherence to financial compliance protocols
  • Manage front service clerks and cashiers to complete front-end responsibilities such as bagging groceries, assisting with carryouts, and maintaining a clean, welcoming environment
  • Handle phone inquiries and coordinate with various departments to provide detailed, accurate information to customers

Intern

Wakulla County Probation
Crawfordville
01.2025 - 05.2025
  • Assisted probation officers in monitoring compliance of probationers with court-ordered conditions through regular check-ins and reporting.
  • Drafted and prepared 50+ legal documents including warrants, affidavits, and termination notices with accuracy and adherence to legal protocols.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Observed and participated in court hearings and client meetings to gain insight into the probation process.
  • Initiated and managed clients communications to schedule and confirm urine analysis appointments.

Education

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL
05-2025

Skills

  • Paperwork processing
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Problem solving

Timeline

Intern

Wakulla County Probation
01.2025 - 05.2025

Customer Service Staff

Publix Super Markets Inc.
08.2019 - Current

Bachelor of Science - Criminology

Florida State University

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