Josh Porter
Nokomis,Florida
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
Tallahassee, Florida
05.2018 - Current
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Processed returns efficiently and effectively according to company policy.
- Assisted customers with locating products throughout the store.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Offered assistance in selecting merchandise based on individual needs and preferences.
Education
Associate of Arts - Marketing
Tallahassee Community College
Tallahassee, FL12-2024
High School Diploma -
Venice Senior High School
Venice, FL05-2022
Skills
- Complaint Handling
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
Accomplishments
- Played football all four years of high school and won the state championship my senior year
Timeline
Customer Service Staff
Publix
05.2018 - Current
Associate of Arts - Marketing
Tallahassee Community College
High School Diploma -
Venice Senior High School
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