MARIA PETERSEN
The University of Alabama
Calera,AL
5
years of professional experience
Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.
Work History
Customer Service Staff
2 Years 11 Months- Opens and closes the store
- Makes schedule for the day
- Answers emails and phone calls
- Deposits money that is made at the end of the night.
- Handle's customer complaints and inquiries in a courteous and efficient manner.
- Supervises over team that is working for the day.
Ambassador
5 Years 5 Months- Part of a multi-functional leadership team that services Alabama guest in the premium areas of athletic venues.
- Assisted the hospitality managers and interns with preparation, organization, and management of all premium areas of athletic venues.
- Assisted hospitality managers and interns with 50+ game day event staff within premium areas.
- Scans 800+ tickets as guest come in.
- Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints in a timely manner.
Peer Advisor
1 Year 4 Months- File /Upload paperwork for advisors demonstrating organizing silks on OnBase.
- Help's 100+ students with blackboard as well as helping make schedules.
- Managed front desk by answering phone calls, emails, and scheduled meetings with 6 advisors.
- Answers any questions that students or parents may have.
Education
Bachelor of Arts - General Studies
- [3.6] GPA
- Extracurricular Activities: SGA President, Vice President of PTK, Board member for the Alumi Society, Worked with Sleep in Heavenly Peace, Homecoming Court
- Summa Cum Laude graduate
Associate of Science - General Studies
- [3.6] GPA
- Extracurricular Activities: SGA President, Vice President of PTK, Board member for the Alumi Society, Worked with Sleep in Heavenly Peace, Homecoming Court
- Summa Cum Laude graduate
Skills
Assertiveness
Customer focus
Complaint handling
Critical thinking
Problem resolution
Complaint resolution
Customer service
Timeline
Customer Service Staff
Publix Super Market
07.2023 - CurrentRead More
Peer Advisor
The University of Alabama
01.2022 - 05.2023Read More
Ambassador
The University of Alabama
01.2021 - CurrentRead More
Gadsden State Community College
Bachelor of Arts from General Studies
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Gadsden State Community College
Associate of Science from General Studies
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