Zackery White
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Staff
Publix
06.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Streamlined processes by creating detailed FAQs and troubleshooting guides for customers to reference.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Facilitated seamless transactions by accurately processing payments, returns or exchanges using internal systems.
Education
Bachelor of Science - Mathematics
University of North Florida
Jacksonville, FL05.2025
Minor - Statistics
University of North Florida
Jacksonville, FL05.2025
Skills
- Complaint Handling
- CRM Software
- Customer Focus
- Assertiveness
- Complaint resolution
- Conflict Resolution
- Money handling abilities
- Problem-solving abilities
- Receiving support
Timeline
Customer Service Staff
Publix
06.2019 - Current
Bachelor of Science - Mathematics
University of North Florida
Minor - Statistics
University of North Florida
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