Ross Bowditch
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Grocery Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets Store #1283, #1105
08.2006 - 12.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Education
GED -
Sandalwood High School
Jacksonville, FL06.1980
Skills
- Assertiveness
- Customer Focus
- Complaint Handling
- Customer Education
- Complaint resolution
- Coordination
- Problem-solving abilities
Timeline
Customer Service Staff
Publix Supermarkets Store #1283, #1105
08.2006 - 12.2023
GED -
Sandalwood High School
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