Renata Lopez
Naples,FL
Summary
Dynamic customer service professional with experience at Publix Grocery Store, excelling in complaint handling and active listening. Proven ability to enhance customer satisfaction through effective problem-solving and efficient transaction processing. Recognized for fostering loyalty and trust, while maintaining a clean and organized environment to promote a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Staff
Publix Grocery Store
Naples, FL
02.2025 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of store areas to ensure a pleasant environment for shoppers.
- Collaborated with team members to restock shelves efficiently, minimizing product shortages.
- Processed customer transactions accurately, ensuring smooth checkout experiences.
- Handled customer complaints promptly, providing solutions to maintain satisfaction and loyalty.
- Educated customers on promotions and store policies, fostering informed purchasing decisions.
- Participated in training new staff members on operational procedures and customer service standards.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Barista
Gelato&co
10.2021 - Current
- Prepared high-quality espresso beverages and gelato products to meet customer preferences.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new staff on beverage preparation techniques and customer service best practices.
- Developed knowledge of gelato flavors and ingredients to provide personalized recommendations to customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Naples High School
Naples, FLSkills
- Call center experience
- Complaint handling
- Empathy display
- Patience maintenance
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Money handling
- Computer proficiency
- Task prioritization
- Conflict resolution
- Payment processing
- Paperwork processing
- Professional telephone demeanor
- Call management
- Stock management
- Always looking to better myself
- Fast and efficient
Timeline
Customer Service Staff
Publix Grocery Store
02.2025 - Current
Barista
Gelato&co
10.2021 - Current
High School Diploma -
Naples High School