Shaun Dei
Allen,TX
Summary
Friendly and adaptable, with natural ability to communicate effectively and build rapport. Possesses solid understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to team success.
Overview
1
1
year of professional experience
Work History
Customer Service Staff Member
McDonald's Restaurant
02.2019 - 11.2019
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Delivered prompt service to prioritize customer needs.
Education
Bachelors Of Computer Science - Cybersecurity
Sam Houston State University
Huntsville, TXSkills
- Microsoft Excel
- Customer service
- Time management
- Problem-solving
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Call center experience
- Decision-making
Timeline
Customer Service Staff Member
McDonald's Restaurant
02.2019 - 11.2019
Bachelors Of Computer Science - Cybersecurity
Sam Houston State University
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