Crystal Lynch
Windermere,FL
Summary
Proactive customer service professional recognized for exceptional problem resolution and assertiveness. Proven track record in streamlining processes and fostering positive customer relationships, ready to drive impactful outcomes in the next role.
Overview
10
10
years of professional experience
Work History
Customer Service Staff Member
Publix
Winter Garden, FL
08.2017 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on company policies and customer interaction best practices.
- Managed inventory levels, ensuring product availability and presentation standards were met.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Publix
Windermere, FL
12.2015 - 08.2017
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer engagement techniques.
- Implemented best practices for cash handling, reducing discrepancies during audits and balancing tasks.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Altamonte Springs, FL06-2027
Skills
- Assertiveness
- CRM software
- Customer focus
- Complaint handling
- Critical thinking
- Problem resolution
- POS systems expert
- Microsoft Excel
- Customer service
- Problem-solving
- Money handling
- Microsoft PowerPoint
Timeline
Customer Service Staff Member
Publix
08.2017 - Current
Cashier
Publix
12.2015 - 08.2017
Associate of Arts - Business Administration And Management
Seminole State College of Florida