Milaan A. Powell
Canal Winchester,OH
Summary
User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. 5+ years of comprehensive experience collaborating with colleagues to achieve sleek and streamlined experiences. Expertise in data marketing analysis and revising websites to improve function. Comfortable working within large-scale collaborations or on individually-developed assets.
Overview
17
17
years of professional experience
Work History
Quality Behavioral Health Specialist
Growth and Empowerment
Columbus, OH
01.2022 - Current
- Developed individualized treatment plans based on clients' needs and goals
- Advised families on how to best support their loved ones struggling with mental illness.
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues
- Participated in team meetings to discuss cases and review clinical decisions
- Assessment & Workflow Optimization: Conducted assessments of internal systems and processes during a company restructure, identifying opportunities for automation, efficiency, and better digital communication
- Web Development & Design: Assisted in building and maintaining websites using HTML, CSS and basic JavaScript; implemented updates to content, layout and user navigation for improved UX
- Handled minor coding issues, layout inconsistencies, and plugin conflicts, demonstrating critical thinking and self-learning
Life Insurance Broker
ABN Financial
Dayton, Oh
07.2020 - 07.2023
- Conducted thorough client consultations to understand their financial goals, risk tolerance, and insurance needs
- Researched and evaluated various life insurance policies from multiple providers to offer tailored solutions
- Presented insurance options to clients, explaining policy details, benefits, and premium costs clearly and comprehensively
- Assisted clients in completing necessary paperwork and ensured accurate submission to insurance carriers
- Provided ongoing support to policyholders, including policy reviews, claims assistance, and adjustments to coverage as needed
- Maintained a client database and follow up with potential leads to expand the customer base
- Monitored market trends in order to identify potential areas for expansion.
- Kept up-to-date with industry trends, product knowledge, and regulatory changes.
Service Advocate
Central Ohio Urology Group
07.2020 - 05.2023
- Prepared bills, invoices and bank deposits
- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Reconciled the accounts receivable ledger to ensure that all payments were accounted for and properly posted
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Generated financial statements and reports detailing accounts receivable status
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
Quality Assurance Specialist
GC Services, 4741 Hilton Corporate Dr
04.2016 - 06.2018
- Responsible for completing quality assurance reviews for over 200 Collection Specialists and Managers
- Reviewed analytical reports to provide trends to Senior Leadership
- Facilitated meetings to provide updates to leadership regarding performance of the center
- Completed additional projects and implemented engagement programs
- Reviewed monthly calls and provided feedback based off the call flow procedures
- Reconciled payment information and adjusted credit payments to ensure accuracy
- Initiated one on one’s with associates that were falling below specific baselines and provided action plans
Collection Specialist
GC Services, 4741 Hilton Corporate Dr
01.2013 - 04.2016
- Responsible for contacting customers on outstanding student loans that are past due
- Set up payment arrangements to remove customer accounts from derogatory status
- Ensured that monthly budget on collections is met
- Created letters and emails requesting payment from delinquent customers using approved templates
Claims Specialist
Sedgwick, 6377 Emerald Pkwy
04.2012 - 01.2013
- Took incoming calls and checked voice mail for claims in FMLA
- Made sure that the proper paper work was received and filed
- Clerical and administrative work
Manager
MRS BPO LLC
05.2010 - 09.2011
- Brooksedge Plaza Dr
- Managed team varying from 10-14 individuals
- Made sure team met their monthly goals on collections
- Coached team through calls and ensured all necessary things were said and done
- Also took escalated calls
- Administrative work and monthly reports
Accounts Receivable Representative
MRS BPO LLC
12.2007 - 05.2010
- Dr
- Contacted debtors on accounts that were past due
- Collected payment for the accounts in derogative standing
- Provided debtors with different payment options
Education
High School Diploma -
Groveport Madison
Columbus State Community College
Skills
- PROFESSIONAL
- Negotiation
- Relationship Management
- Data & Analytics
- Leadership
- Digital Content Creation
- Life Insurance Broker
- Social Media
- Graphic Designer
- Marketing
- Web Designer
- Microsoft Excel
- Adobe Illustrator
- Mac & PC Systems
- Crisis intervention
Timeline
Quality Behavioral Health Specialist
Growth and Empowerment
01.2022 - Current
Life Insurance Broker
ABN Financial
07.2020 - 07.2023
Service Advocate
Central Ohio Urology Group
07.2020 - 05.2023
Quality Assurance Specialist
GC Services, 4741 Hilton Corporate Dr
04.2016 - 06.2018
Collection Specialist
GC Services, 4741 Hilton Corporate Dr
01.2013 - 04.2016
Claims Specialist
Sedgwick, 6377 Emerald Pkwy
04.2012 - 01.2013
Manager
MRS BPO LLC
05.2010 - 09.2011
Accounts Receivable Representative
MRS BPO LLC
12.2007 - 05.2010
High School Diploma -
Groveport Madison
Columbus State Community College
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