Hi, I’m
Milagritos Shakira Romero Franco
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and sales at Brick And Fire, adept in order taking and conflict resolution. Skilled in upselling and maintaining high service standards, contributing to team success. Excelled in organization and proactive guest service, ensuring efficient operations and positive dining experiences.
Overview
3
years of professional experience
2
Languages
Work History
Brick And Fire
Restaurant Server
06.2023 - 06.2024
Job overview
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
Italian House
Restaurant Food Server
03.2022 - 04.2024
Job overview
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taking calls, online orders, answering customers questions.
- Packing food orders up for carryout or pick up.
- Opening and closing side work
- Reports of tips and sales
La Fiesta
Restaurant Hostess
10.2021 - 12.2021
Job overview
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Keeping clean the area
Nahara
Retail Salesperson
01.2021 - 09.2021
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Receive clothing merchandise and update inventory
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Education
Universidad Peruana De Ciencias AplicadasLima, Peru
from Marketing And Management
07.2022
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Conflict and Complaint Resolution
- Proactive
- Specials Promotion and Upselling
Languages
Spanish
Native or Bilingual
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Server
Brick And Fire
06.2023 - 06.2024
Restaurant Food Server
Italian House
03.2022 - 04.2024
Restaurant Hostess
La Fiesta
10.2021 - 12.2021
Retail Salesperson
Nahara
01.2021 - 09.2021
Universidad Peruana De Ciencias Aplicadas
from Marketing And Management
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