Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Milagro B Castillo

Winston-Salem,NC

Summary

Safety-conscious professional with 7+ years of customer service experience and a strong background in aviation. Pursuing an associate degree in Aviation Management, currently undergoing flight training and studying aviation law, airport operations, and fuel safety. Skilled in meeting diverse customer needs with clear communication and professionalism. Certified in CPR/First Aid/AED, fluent in English and Spanish. Committed to ensuring passenger comfort, safety, and a positive travel experience while following aviation regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Full-Time Nanny for High-Net-Worth Families

Self-Employed
01.2019 - Current
  • Provided care for children, managed routines, ensured safety, and handled emergencies calmly and professionally.
  • Built trust with families through consistent communication and reliable service.
  • Gained experience in coordinating travel, maintaining a clean environment, and adapting to different schedules
  • Used Spanish and English fluently to communicate with bilingual families.

Cashier

World Game
01.2017 - 01.2018
  • Delivered friendly, fast-paced service in a high-traffic entertainment environment, ensuring a positive experience for guests of all ages.
  • Assisted customers with purchases, game access, and service issues, demonstrating patience and strong communication skills.
  • Handled transactions accurately and efficiently while maintaining professionalism in a dynamic, sometimes noisy environment.
  • Adapted to changing customer needs and multitasked under pressure.

Education

Associate of Applied Science - Aviation Management

Guilford Technical Community College
Jamestown, NC
05-2027

Skills

  • Customer service expertise
  • Experience with aviation safety compliance
  • CPR/First Aid certified
  • Fluent in English and Spanish
  • Professional demeanor
  • Flexible schedule availability
  • Comfortable with handheld mobile devices
  • Friendly
  • Schedule management
  • Reliability and trustworthiness
  • Approachable
  • Active listener

Certification

  • CPR/First Aid/AED Certified



Languages

English (Fluent)
Spanish (Fluent)

Timeline

Full-Time Nanny for High-Net-Worth Families

Self-Employed
01.2019 - Current

Cashier

World Game
01.2017 - 01.2018

Associate of Applied Science - Aviation Management

Guilford Technical Community College

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