Milagro Fragosa
Groveland,FL
Summary
Collaborative professional with fifteen years of progressive experience in banking, pharmaceutical, marketing, healthcare, and legal. Five years in Talent Development and Leadership skills. Experienced in developing targeted training programs. Skilled in driving the customer experience and leading teams to achieve tangible business results. Strong background in evaluating training effectiveness, contract review, and procurement. Proficient in managing client relations and expectations. Holds a graduate degree in industrial organizational psychology and has a strong academic background in business management.
Overview
23
23
years of professional experience
Work History
Associate - Managed Services
KPMG US
Orlando, FL
02.2023 - Current
- Responsible for co-leading the talent readiness effort for KPMG's Managed Services group. Responsibilities include directing the design, development and execution of talent readiness programs and initiatives to support the growth of the business.
- Responsible for analyzing training gaps and creating work scope reports.
- Analyze existing training materials, communicate issues to Stakeholders, identify SME to ensure program effectiveness and compliance.
Analyst – Managed Services
KPMG, US
Orlando, FL
01.2021 - 02.2023
- Maintained accurate records of all data collected during analysis processes.
- Assisted in training staff on how to use analytical tools effectively.
- Supported clients in addressing and resolving complex loan application issues and financial documentation.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Pre-screen loan applications, and Federal Tax forms for accuracy and fraudulent activity.
- Provided recommendation based on data analysis results.
Executive Administrative Assistant
Greater Orlando Aviation Authority
Orlando, FL
09.2017 - 02.2020
- Managed and reviewed Government contracts for clarity and completeness of contract documentation and data by working cross-functionally with multiple internal stakeholders.
- Managed, employee change notices, performance reviews, FMLA, HR requisition, and employee exit forms.
- Prepared purchase requisitions and releases for professional services in Oracle, reconciled procurement charges, prepared service receipts and direct pay.
Marketing Sr. Administrative Assistant
Greater Orlando Aviation Authority
Orlando, FL
01.2016 - 09.2017
- Managed renewals and payments for fifty (50) vendor contracts using Oracle procurement system and legal compliance.
- Supported HR functions such as onboarding new hires or processing employee benefits paperwork.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
Executive Assistant
Calvary Orlando
Winter Park, FL
03.2012 - 01.2016
- Coordinated with internal departments on a regular basis to ensure successful day-to-day operations.
- Executed tasks of priority to leadership and Board members with limited supervision; managed a queue of multiple tasks that had both long-term and short-term deadlines; served as mentor and coach to team leads, volunteers, and trainees.
- Worked with production team during events of thousand attendees and performed lead floor manager duties monitoring team’s work.
Sr. Administrative Lead
Pfizer, Inc
San Diego, CA
01.2007 - 02.2012
- Managed recruitment applications, scheduled interviews, and coordinated candidate travel.
- Maintained records of personnel-related data in electronic systems.
- Ensured compliance with company guidelines and procedures by all team members.
Project Coordinator – Risk Management Contractor
Pfizer Inc
San Diego, CA
06.2006 - 01.2007
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Project Coordinator – Continuous Innovation & Product Development
Bristol-Myers Squibb
New Brunswick, NJ
01.2001 - 05.2006
- Assisted Human Resources with software application role out and training development
- Identified training needs for team members to comply with the latest industry trends.
- Performed regular reviews of project documentation, standard operating procedures and communicated results with Stakeholders.
Education
Master of Science - Industrial Organizational Psychology
University of Phoenix
01.2022
Bachelor of Science - Management
University of Phoenix
01.2020
Skills
- Salesforce
- MS Office (PowerPoint, Excel, Word, Publisher)
- Program Design & Delivery
- Oracle / Procurement
- Analytical Problem-Solving
- SharePoint
- Fluent in Spanish
- Government and Vendor Contract Management
- Audit Support
- Regulatory Compliance
- Strategic Planning
- Data Research and Validation
- Process Improvement
- Critical Thinking
Affiliations
- Sigma Alpha Pi – National Society for Leadership and Success
- The Society for Industrial and Organizational Psychology (SIOP)
- Society for Human Resource Management (SHRM)
Languages
Spanish
Professional
Timeline
Associate - Managed Services
KPMG US
02.2023 - Current
Analyst – Managed Services
KPMG, US
01.2021 - 02.2023
Executive Administrative Assistant
Greater Orlando Aviation Authority
09.2017 - 02.2020
Marketing Sr. Administrative Assistant
Greater Orlando Aviation Authority
01.2016 - 09.2017
Executive Assistant
Calvary Orlando
03.2012 - 01.2016
Sr. Administrative Lead
Pfizer, Inc
01.2007 - 02.2012
Project Coordinator – Risk Management Contractor
Pfizer Inc
06.2006 - 01.2007
Project Coordinator – Continuous Innovation & Product Development
Bristol-Myers Squibb
01.2001 - 05.2006
Master of Science - Industrial Organizational Psychology
University of Phoenix
Bachelor of Science - Management
University of Phoenix