Milagros C Rosario
Elgin,SC
Summary
Dynamic administrative professional with proven expertise at International Constructions Services Inc, excelling in office supply management and data entry. Recognized for enhancing operational efficiency and delivering exceptional customer service as a Bilingual Customer Service Representative at Home Depot. Highly organized and adept at fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
International Constructions Services Inc
06.2015 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Bilingual Customer Service Representative
Home Depot
02.2011 - 06.2015
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Translated documents, forms and other materials from English to Spanish.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
GED -
Essex County College
Newark, NJ01-1981
Skills
- Reception oversight
- Letter preparation
- Mail handling
- Research
- Scheduling
- Check processing
- Office equipment maintenance
- Data entry
- Highly organized
- Filing and data archiving
- QuickBooks expert
- Professional and mature
- Clerical support
- Office supply management
- Administrative support
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading, Hiking, Exercise
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hours4-day work weekHealthcare benefits401k matchTimeline
Administrative Assistant
International Constructions Services Inc
06.2015 - 08.2024
Bilingual Customer Service Representative
Home Depot
02.2011 - 06.2015
GED -
Essex County College
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