Shelby Owens
Juvenile Corrections Officer
Elgin,SC
Summary
I’m a 26 year old woman with a Bachelor Degree of Science in Psychology and I am looking for work for a career. I’m willing to learn the job or take any coursework needed for certificates if I need to obtain additional certification. I have the determination and drive to strive for success in any environment setting. I am loyal to my place of employment and have excellent attendance. I’m willing to do overtime and always look for ways to perform job responsibilities to the best of my abilities. Currently I am a self-confident Juvenile Detention Officer providing juvenile offenders with needed discipline, guidance and direction. Overseeing inmate escorts, facility searches and work detail supervision. I have completed several hours of officer training per calendar year as mandated by the SCDJJ.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer II
South Carolina Department Of Juvenile Justice
08.2024 - Current
- Supervised youth's daily activities for school, meals, and recreation time.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised inmates during mealtime and recreational time.
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Restrained juvenile inmates when disturbances required physical intervention.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Investigated and responded to incidents of inmate misconduct.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
Crew Member
Moe's Southwest Grille
08.2022 - 06.2024
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales Associate
Lowes
05.2021 - 08.2021
- First job while I was on summer break from Coastal Carolina University.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor's Degree - Psychology
05.2022
Skills
- Communication
- Hardworking
- Reliable
- Active Listening
- Customer Service
- Interpersonal Skills
- Time Management
- Effective problem resolution
- Good work ethic
- Friendly
- Good at working with others
- Good at learning the job
- Customers service skills
- Multi-task oriented
- Able to learn organizing routines
- Able to learn technology related tasks
- Persuasion
- De-escalation techniques
- Restraint techniques
- Suicide prevention
- Juvenile probation
- Mental health training
- First aid and CPR
- Security procedures
- Safe Crisis Management
- Exceptional oral communication skills
- Self-defense training
- Admissions processes
- Interactions concepts
- Facility operations
- Exceptional written communication skills
- Physical fitness
- Human relations
- Proficiency in computer skills
Certification
CPR
Safe Crisis Management
Suicide Prevention and Intervention
Defensive Driving
Timeline
Juvenile Correctional Officer II - South Carolina Department Of Juvenile Justice
08.2024 - Current
Crew Member - Moe's Southwest Grille
08.2022 - 06.2024
Sales Associate - Lowes
05.2021 - 08.2021
Coastal Carolina University - Bachelor's Degree, Psychology