Milagros Ferrer
Alburtis,PA
Summary
Energetic, and motivated bilingual individual that is highly organized, dedicated, and committed to professionalism. An enthusiastic, fast learner, eager to meet challenges and quickly assimilate new concepts.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Administrative Assistant
Private Practice
Hunt's Point, NY
10.2020 - 03.2023
- Managed appointment scheduling for patient visits and consultations.
- Handled incoming calls and directed them to appropriate personnel.
- Assisted with insurance verification and billing inquiries.
- Maintained organized patient records and confidential information.
- Supported daily administrative functions to ensure smooth operations.
Administrative Support Clerk
Federal District Court- Pretrial Services
Newark, NJ
12.2019 - 08.2020
- Inform defendants who are reporting for supervision/investigation on procedures for completing appropriate forms and authorizations
- Assist defendants reporting for the first time with knowledge about their officer assignment and basic initial procedures
- Prepared and delivered correspondence to ensure timely communication with defendants and staff
- Enter and modify location monitoring schedules via web-based interface
- Create new investigative files at the discretion of pretrial services officers
- As well as maintain up-to-date files in accordance with established office policies and procedures
- Scanned and uploaded critical case file materials to support pretrial services officers in their investigations
- Assist with conducting online criminal record checks through local, state and national law enforcement systems
- Executed additional related duties to support team objectives
Judiciary Clerk 3 Front Desk Family Intake
Morris County Courthouse
Morristown, NJ
09.2018 - 08.2019
- Provide exemplary customer service to staff, litigants and attorneys and other customers both in person and over the phone while always maintaining a professional demeanor
- Assist litigants with general information regarding Family Court procedures providing them with forms as needed whether in person, mail or e-mail
- Delivered exemplary customer service to staff, litigants, attorneys, and other customers in person and over the phone while maintaining a professional demeanor
- Assisted litigants with general information regarding Family Court procedures and provided them with forms in person, by mail, or via email
- Provide general guidance/directions to the courthouse visitors
- Maintain an adequate supply of correct and updated forms as well as up to date contacts and postings
- Receive documents, stamping as appropriate, and directing party to finance as needed and prioritizing Order to Show Causes
- Act as a liaison with Family Records staff to assist in copy and file review requesting records
- Provided back-up court clerking assistance.
- Operate and monitor sound equipment for both bench and chamber proceedings
- Keep official court records and associated logs in Courtsmart and video
- Accurately document cases scheduled and heard, including correct docket numbers, appearances, beginning and ending log numbers
- This includes (but is not limited to) swearing in witnesses, recording and marking exhibits and evidence, obtaining files and calendars for daily processing, providing completed calendars and minute sheets for divorce cases to calendar coordinators daily
- Provide Team Leader with child support orders with proper paperwork daily
- Efficiently process documents/motions on FACTS/and NJKids
- Review and analyze case aging and motion aging for accuracy of data entry
- Review case status with judges and supervisors
- Participate and provide divisional cross-training
- Act as a lead worker to team members in assigned tasks
- Assisted with data entry functions.
Judicial Clerk 2 (Civil Division-Lateral Transfer)
Morris County Courthouse
Morristown, N.J.
11.2016 - 09.2018
- Analyzed, monitored, and processed cases through disposition, ensuring compliance with court rules and policies
- Exercised judgment and discretion to resolve complex case issues, leading to timely resolutions
- Delivered customer service to clients and case management team, enhancing understanding of case processes
- Ensured timely processing of filings and adherence to deadlines
- Managed mail processing for Law Division, Judgments, Landlord/Tenant, and Small Claims
- Organized workflow to enhance efficiency and productivity
- Provided exceptional customer service to clients and the case management team
- Explained judiciary policies and procedures to customers, facilitating informed navigation of legal processes
- Processed batches of checks for landlord-tenant cases, ensuring accuracy in financial documentation. for landlord-tenant cases received, ensuring accurate financial processing
Judiciary Clerk 3 Family Division, Domestic Violence Unit
Morris County Courthouse
Morristown, N.J
11.2016 - 09.2018
- Docketed new domestic violence cases, maintaining accurate records for legal proceedings
- Scheduled daily hearings for Temporary and Final Restraining Orders
- Coordinated scheduling of daily hearings for Temporary and Final Restraining Orders, facilitating efficient court operations
- Entered dismissals, motions, orders to show cause, and adjournments into the FACTS system
- Coordinated interpreter services for domestic violence cases.
- Oversaw case dispositions within the FACTS system, ensuring timely legal resolutions
- Submitted lists of Domestic Violence fines to the Probation Division via email
- Filed faxes from various police departments into the appropriate docketed cases
- Provided court clerk coverage, supporting courtroom operations
Judicial Clerk 2 (Jury Management)
Bergen County Courthouse
Hackensack, N.J
12.2012 - 05.2016
- Supported judges and judicial staff with juror management tasks, enhancing courtroom efficiency
- Provided daily support to judges and judicial staff in managing juror-related tasks
- Created and organized jury panels in coordination with judges' schedules
- Monitored daily jury attendance and prepared reports for judicial review
- Processed weekly juror payroll and handled centralized printing requests
- Monitored daily jury attendance and prepared reports for judicial review, ensuring compliance and accountability
- Conducted front desk duties, delivering juror orientation presentations and addressing inquiries
- Maintained accurate juror records, facilitating streamlined check-in processes for jurors
Education
Associates Degree - Business Administration/Travel & Tourism
Berkeley College
Woodland Park, NJ 09.1991 - 06.1993
Skills
- Proficient in both PC and Apple Operating Platforms
- Data entry management
- Document processing
- Microsoft Office 365
Technical Skill Set
Proficient in both PC and Apple Operating Platforms, Microsoft Office 365, Pages, Keynote, PowerPoint, Instagram, Facebook, Twitter trends, YouTube
Timeline
Administrative Assistant
Private Practice
10.2020 - 03.2023
Administrative Support Clerk
Federal District Court- Pretrial Services
12.2019 - 08.2020
Judiciary Clerk 3 Front Desk Family Intake
Morris County Courthouse
09.2018 - 08.2019
Judicial Clerk 2 (Civil Division-Lateral Transfer)
Morris County Courthouse
11.2016 - 09.2018
Judiciary Clerk 3 Family Division, Domestic Violence Unit
Morris County Courthouse
11.2016 - 09.2018
Judicial Clerk 2 (Jury Management)
Bergen County Courthouse
12.2012 - 05.2016
Associates Degree - Business Administration/Travel & Tourism
Berkeley College
09.1991 - 06.1993