Milagros Garcia
494 Boston Post Rd. #C119,MA
Summary
Seeking a position within the health and human services industry, and am adaptive to specific client personal considerations. Demonstrates a calming presence in light of often stressful processes and complex billing and paperwork.
Overview
19
19
years of professional experience
Work History
Recovery Specialist
South Middlesex Opportunity Council (COE House)
11.2023 - Current
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Supervise daily/nightly and weekend activities and clients.
- Supervise medication process and times.
- Supervise client compliance with program rules.
- Provide assistance in crisis intervention situations and refer clients as needed.
- Provide safety for all clients by completing hourly safety checks throughout the shift.
- Maintain confidentiality of client, employee and agency information in accordance with federal and
state laws and requirements.
Recovery Specialist
Southern Middlesex Opportunity Council
03.2021 - 10.2021
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Supervise daily/nightly and weekend activities and clients.
- Supervise medication process and times.
- Supervise client compliance with program rules.
- Provide assistance in crisis intervention situations and refer clients as needed.
- Provide safety for all clients by completing hourly safety checks throughout shift.
- Maintain confidentiality of client, employee and agency information in accordance with federal and
state laws and requirements.
Bus Driver
Go Boston Shuttle
03.2017 - 06.2017
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- transported children to and from school daily
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Bus Monitor
Kiessling Transportation
04.2015 - 08.2015
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Coordinated event and special trip planning for children and their families.
Bus Monitor
Accept Transportation
03.2013 - 06.2013
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
Recovery Specialist
Southern Middlesex Opportunity Council (Serenity)
01.2011 - 12.2011
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- facilitated recovery based groups
Kitchen Assistant/Driver
SMOC Elder Nutrition
04.2007 - 12.2007
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Assisted chefs in food preparation tasks, resulting in timely meal delivery service to clients.
- Filing, answering phones, and completing other tasks as needed
Customer Service Representative/Cashier
Bernardi Toyota
10.2006 - 02.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Organized and maintained accounts payable and accounts receivable through a filing system.
- Coordination of car drop off and customer pick up.
Special Needs Child Care Monitor
Waltham Special Needs Transportation
08.2006 - 10.2006
- Improved overall child safety through consistent supervision and communication with parents.
- Work with parents and schools to coordinate daily schedules.
- Monitored children to and from school
Senior Sales Representative
Primerica Financial
06.2005 - 08.2006
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Generated sales leads via phone calls.
- Created financial solutions for clients pertaining to mortgages, investments, loans and retirement planning.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06.1993
Skills
- Body language expertise
- Extensive experience in child care
- Customer service expert
- Ability to set and accomplish goals in timely fashion
- Attention to detail
- Interacts well with others
Timeline
Recovery Specialist
South Middlesex Opportunity Council (COE House)
11.2023 - Current
Recovery Specialist
Southern Middlesex Opportunity Council
03.2021 - 10.2021
Bus Driver
Go Boston Shuttle
03.2017 - 06.2017
Bus Monitor
Kiessling Transportation
04.2015 - 08.2015
Bus Monitor
Accept Transportation
03.2013 - 06.2013
Recovery Specialist
Southern Middlesex Opportunity Council (Serenity)
01.2011 - 12.2011
Kitchen Assistant/Driver
SMOC Elder Nutrition
04.2007 - 12.2007
Customer Service Representative/Cashier
Bernardi Toyota
10.2006 - 02.2007
Special Needs Child Care Monitor
Waltham Special Needs Transportation
08.2006 - 10.2006
Senior Sales Representative
Primerica Financial
06.2005 - 08.2006
High School Diploma -
Holyoke High School
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