Milagros Garcia
Kyle,TX
Summary
At HEB Grocery Store, I thrived as a Service Leader, adeptly handling escalated customer issues and fostering a collaborative team environment. My expertise in team management and exceptional communication skills significantly enhanced departmental effectiveness and customer satisfaction, showcasing my ability to multitask and mentor with remarkable efficiency.
Overview
4
4
years of professional experience
Work History
Service Leader
HEB Grocery Store
Kyle, TX
09.2020 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery.
- Established a high level of trust with other team members by consistently maintaining open lines of communication.
- Kept up with the business of the store by ensuring the front end is equipped with the staff to prevent long wait times for customers
- Delegating tasks to employees
Education
Lockhart Highschool
Lockhart, TX05.2020
Skills
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Multitasking Skills
Languages
Spanish
Professional Working
Timeline
Service Leader
HEB Grocery Store
09.2020 - Current
Lockhart Highschool