Milagros Lopez
Brooklyn,NY
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
8
8
years of professional experience
Work History
Self Direction Community Habilitation
Hasc Center
Brooklyn, NY
04.2022 - Current
- Developed and implemented plans to help individuals meet their goals related to independent living, community integration, and social skills.
- Assisted individuals with activities of daily living such as shopping, meal preparation, money management, and transportation.
- Provided guidance in areas such as self-advocacy, problem solving, communication skills and conflict resolution.
- Facilitated recreational activities for individuals to promote development of leisure skills.
- Utilized creative approaches such as art therapy or music therapy to foster emotional well-being of individuals served.
- Assisted clients with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Grocery Supervisor
Keyfood Marketplace
Brooklyn, NY
05.2016 - Current
- Managed inventory and supply levels to ensure sufficient stock for peak hours.
- Maintained accurate records of all deliveries, sales and orders.
- Supervised cashiers in the checkout process ensuring accuracy and efficiency.
- Trained new staff on store policies and procedures.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Analyzed daily sales reports to identify areas of improvement or potential business opportunities.
- Ensured that shelves were properly stocked with merchandise according to established guidelines.
- Assisted customers in locating items within the store when requested.
- Performed daily opening and closing procedures including counting money drawers and verifying receipts.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Caregiver
Freedom Care
Brooklyn, NY
07.2021 - 09.2024
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2012
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Employee Training
- Shrink Reduction
- Product ordering
- In-Service Training
- Decision-Making
- Customer Service
- Critical Thinking
- Effective Communication
- Reliability
- Problem-Solving
- Team building
- Adaptability
- Multitasking
Timeline
Self Direction Community Habilitation
Hasc Center
04.2022 - Current
Caregiver
Freedom Care
07.2021 - 09.2024
Grocery Supervisor
Keyfood Marketplace
05.2016 - Current
High School Diploma -
Atlantic City High School
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