Milagros Ortiz
New Britain,CT
Summary
Dynamic and compassionate professional with a background at Solterra Academy FTN CT Holdings, adept in literacy support and fostering parent-teacher collaboration. Leveraged verbal communication to enhance student and patient experiences, achieving significant improvements in engagement and trust. Skilled in both special needs education and patient care, consistently prioritizing confidentiality and empathy.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Solterra Academy FTN CT Holdings
06.2023 - 06.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Hearing Aid Attendent
Costco
10.2021 - 07.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
Medical Assistant
Women Health Center
02.2019 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Patient Care Assistant
Lawrence Hospital
06.2017 - 01.2019
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
Education
High School Diploma -
New Britain High School
New Britain, CT06-2003
Skills
- Parent-teacher collaboration
- Literacy support
- Verbal and written communication
- Teaching and instruction
- Special needs
- Autism and spectrum disorders
- Medical terminology knowledge
- Vital signs monitoring
- CPR
- Phlebotomy
- Reliable team player
- Maintaining confidentiality
- Sterile technique
- Reliable transportation
- EMR / EHR
Accomplishments
- Observed students and documented social, emotional, motor skill, and intellectual developments.
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association.
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
- Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).
Languages
English
Full Professional
Spanish
Full Professional
American Sign Language
Full Professional
Timeline
Teacher's Assistant
Solterra Academy FTN CT Holdings
06.2023 - 06.2024
Hearing Aid Attendent
Costco
10.2021 - 07.2023
Medical Assistant
Women Health Center
02.2019 - 04.2021
Patient Care Assistant
Lawrence Hospital
06.2017 - 01.2019
High School Diploma -
New Britain High School
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