Milagros Perez

• Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
• Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Supervised records clerks and title examiners, offering assistance when needed.

• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Verified driver credentials prior to assigning them a route or task.
• Maintained logs of all incoming calls and assigned tasks.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Updated records of driver locations, delays, and cancellations.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead

Answered various of inbound and outbound calls over 150 calls per day. Took large amounts of payment over the phone with debit cards and checking accounts regarding auto loans , home loans , equity line of credit loans , MRV/RV loans and unsecured line loans and secured debtors information and payment information.

• Handled irate customers smoothly to achieve performance targets.
• Utilized skip tracing resources to complete background checks and loan documents.
• Handled, researched and settled 25-40 disputes weekly.
• Recorded and updated customer personal accounts with accurate contact information.
• Recorded information about customers' financial status and collections status efforts.
• Negotiated rates with customers and entered payments into accounting system.

Handling Maximus inbound calls , helped residents of the state of Connecticut apply for health care insurance and provide them their results over the phone.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts.
• Educated customers on special pricing opportunities and company offerings.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Improved customer service wait times to mitigate complaints.
• Mentored new employees on procedures and policies to maximize team performance.

Manage reception area including greeting patients , students and visitors. Respond various calls of inbounds , canceled and schedule appointments. Made copies , school and work letters , faxed documents and medicine prescriptions and handle any type of correspondence.

• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Scheduled appointments and maintained and updated appointment calendars.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Coordinated company events with venues and advised staff of pertinent details.
• Used company badging system to create badges for new employees and visitors.
• Transcribed tapes and notes from meetings into prescribed formats.
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.