Elvia V Alatorre
Insurance Auto Auctions Inc.
Santa Ana,CA
15
years of professional experience
Sought an office position to leverage skills and experience while enabling career advancement and professional growth.
Work History
Title Specialist
4 Years 4 Months- Processed California and out-of-state documents for title administration.
- Provided DMV records and supported current knowledge of title and salvage documents.
- Reviewed and processed documents for insurance auto auctions.
- Processed incoming salvage titles from multiple states and prepared vehicles for sale.
- Maintained email communication with providers.
BDC Coordinator / Cashier
4 Years 5 Months- Answered incoming calls and shared information with callers, took messages, or routed calls to correct staff member.
- Entered data, scheduled appointments, confirmed appointments, and sent daily emails.
- Made monthly outbound calls about vehicle recalls and service needs.
- Accepted cash, check, and credit card payments for parts and service departments.
- Delivered strong customer service and explained account details to customers.
- Listened to customer concerns and resolved complaints in timely manner.
- Coordinated monthly schedules.
- Balanced cashier drawer, completed daily closeout, and prepared deposits.
Administrative Aide / DMV
4 Years 7 Months- Completed bill of sale processing for pink slips, salvage titles, out-of-state titles, and repo liens for DMV submission within 5-day window.
- Organized and filed cover sheets and long-form, short-form records in numerical order.
- Typed correspondence, faxed documents, completed office forms, and tracked office inventory with accuracy.
Administrative Assistant
1 Year- Sorted and updated files alphabetically.
- Answered multi-line phone lines professionally and recorded messages with positive attitude.
- Processed incoming mail and prepared outgoing mail.
- Created labels and organized labeling system for outgoing mail and reports.
- Operated office equipment, including copier, fax machine, and personal computer.
Office Clerk
4 Years 10 Months- Prepared and issued bills, invoices, account statements, and other financial records according to established procedures.
- Used 10-key calculators, typewriters, and copy machines to complete calculations and produce documents.
- Handled filing, telephone calls, and routine correspondence as part of general office support.
- Compiled cashier data, verified and balanced receipts, and prepared bank deposits for delivery to banks.
Cashier Sales Associate
1 Year 7 Months- Opened and closed cash registers, counted money, sorted charge slips, coupons, and vouchers, balanced cash drawers, and made deposits.
- Listened to customer needs, provided best-fit solutions, and contacted associates or leaders for support when needed.
- Observed security risks and theft activity, and followed proper steps to prevent or respond to incidents.
Education
High School Diploma
Skills
Adapted quickly to shifting tasks and supported multiple priorities.
Bilingual communication in English and Spanish.
Delivered courteous customer support.
Handled general office duties.
Comfortable with computers and quick to learn new software programs.
Timeline
Title Specialist
Insurance Auto Auctions Inc.
06.2022 - CurrentRead More
BDC Coordinator / Cashier
Autonation Toyota Buena Park
01.2018 - 06.2022Read More
Administrative Assistant
Coldwell Banking Relocation Department
01.2016 - 01.2017Read More
Cashier Sales Associate
The Home Depot
05.2014 - 12.2015Read More
Administrative Aide / DMV
Pick Your Part
07.2012 - 02.2017Read More
Office Clerk
A & B Loading Services
01.2012 - 11.2016Read More
Santa Ana High School
High School Diploma
Read More