SHYANE SALAS
Countrywide Home Care
Pennsauken
1
Certification
11
years of professional experience
Professional and reliable healthcare specialist with strong background in patient care coordination. Skilled in managing patient cases, ensuring seamless communication between medical teams, and optimizing care plans. Known for adaptability, excellent organizational abilities, and fostering team collaboration to achieve outstanding results. Proven track record in maintaining high standards while effectively addressing changing needs in fast-paced environment.
Work History
Patient Case Coordinator
3 Months- Coordinated patient intake, collecting demographic, insurance, and care needs information for case assignments.
- Scheduled home care visits, aligning caregiver availability with patient preferences and service plans.
- Communicated with patients, families, and clinical staff to resolve questions and update care plans.
- Maintained accurate case files, documenting referrals, visit notes, and authorization details in records system.
- Verified service orders and eligibility information to support timely start of care.
- Followed up on pending documentation, insurance requirements, and appointment changes to prevent delays.
- Organized case workflows, prioritizing urgent needs and tracking open tasks through completion.
- Assisted care coordination team with routine administrative support and daily patient service updates.
- Provided exceptional customer service, resolving patient inquiries and concerns in a timely and compassionate manner.
- Demonstrated empathy towards patients experiencing challenging life events while collaborating closely with social workers to address non-medical issues impacting their wellbeing.
- Safeguarded sensitive medical information through rigorous adherence to HIPAA guidelines when handling patient records or discussing cases with third parties.
- Developed strong rapport with patients through active listening skills, genuine interest in their needs, and clear communication to address any questions or concerns.
- Increased patient satisfaction by addressing concerns promptly and providing comprehensive information on treatment plans.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Medical Assistant
5 Months- Recorded patient vital signs and updated electronic health records with accurate clinical documentation.
- Prepared exam rooms and sterilized instruments to support efficient patient visits.
- Assisted providers with patient intake, screenings, and basic in-office procedures.
- Scheduled appointments and coordinated follow-up care for smooth clinic workflow.
- Collected specimens and processed lab samples according to clinical protocols.
- Communicated with patients about instructions, referrals, and visit preparation.
- Maintained supply inventory and restocked exam rooms to prevent workflow delays.
- Answered calls and handled front-desk tasks while preserving patient confidentiality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Customer Service Representative
1 Year 3 Months- Answering multi-line telephones
- Managing inventory
- Receiving/sending emails regarding inventory
- Processing sales on items
- Locating lost packages and making reports for stolen packages
- Handling returns and processing refunds
- Sending and receiving faxes
Education
- Medical Assisting Program
- In Progress
- Patient Rehabilitation & The Medical Assistant
- Medical Assisting Procedures/Clinical Procedures
- Principles of Finance/Electronic Health Records
- Clinical Case Scenarios
- Exam Review and Preparation
- Externship - 240 Clock Hours (Pending 2024)
- CPR (Pending 2024)
- AMCA CMAC (Pending 2024)
Skills
Delivered clear communication that supported patient understanding and team coordination.
Strengthened patient and coworker relationships through professional interaction.
Improved team performance through consistent collaboration and support.
Adapted quickly to shifting priorities and workplace demands.
Communicated information effectively during speaking engagements.
Supported workflow through strong computer skills.
Enabled bilingual communication across patient interactions.
Kept skills current through ongoing willingness to learn.
Responded smoothly to changing schedules and responsibilities.
Supported dependable operations through strong work ethic.
Completed tasks efficiently through strong time management.
Maintained performance during busy and high-pressure conditions.
Resolved routine problems through critical thinking and sound judgment.
Kept office operations moving through general administrative support.
Supported patient comfort and care during daily routines.
Handled phone communication and patient reception professionally.
Contributed to accurate billing through insurance verification support.
Supported financial processing with light billing and coding tasks.
Helped maintain smooth patient flow through appointment scheduling.
Used medical terminology to support clear clinical communication.
Maintained safe practices through OSHA compliance.
Protected patient privacy through HIPAA compliance.
Captured vital signs and charted patient data accurately.
Supported documentation accuracy through EMR and charting updates.
Assisted diagnostic care through phlebotomy support.
Prepared injection materials in support of clinical procedures.
Completed EKGs to support patient assessment.
Supported treatment plans through wound and suture care.
Prepared specimens for laboratory testing.
Contributed to diagnostic accuracy through lab technique support.
Personal Information
Title: Goal oriented, team player, Medical Assisting Trainee. Anticipated certification: September 2024.
Certification
CPR (Pending 2024), AMCA CMAC (Pending 2024)
Timeline
Patient Case Coordinator
Countrywide Home Care
06.2026 - 09.2026Read More
Medical Assistant
Bromley Health Center
10.2024 - 03.2025Read More
Customer Service Representative
VCare Tech, Mt. Laurel NJ
11.2015 - 02.2017Read More
American Institute
from Medical Assisting Program
Read More